Asks for payment method when creating invoice?

Hello there, @waylisbramble

When you create an invoice, QuickBooks won't usually ask for payment method.

For me to provide the accurate resolution, can you share a screenshot of the error message? I want to gather more details about this.

Looking forward to hear from you, @waylisbramble.

This is happening for me also. Accounting software that doesn't let you create invoices is pointless.

And just after I posted this, the "Accept Card Payments" option is back (this was missing before), and I can save invoices again.

Hello wb80, thanks for letting us know that you're also experiencing this issue. 

We've since had multiple reports from other users of QuickBooks Online with the same error message. While the error itself appears to self-resolve for most, our team are looking into the cause to ensure it does not continue. Sorry for any inconvenience caused to you today. 

This affected me yesterday morning so I called support, but shortly after my colleague and I could raise invoices successfully.

Sadly it's not working again this morning with the same error, and you can see lot's of reports of this issue in this forum.

The fact that every support reply has been check your browser etc. isn't helpful as you can easily see this is a widespread issue.

If we can't raise invoices we can't work - to have this happening for two days is unacceptable.

We highly appreciate your patience and understanding, @SEdmunds. Allow me to route you to the appropriate support to get you back on business.

Please know that we've been receiving similar reports about the error you've received wherein you can't create an invoice. With this, I recommend contacting our support team. This way, they can add you to the list of affected users and will be able to send you an update via email as soon as possible.

Here's how:

1. Go to the Help menu at the upper right.
2. Click the Search tab.
3. Click on Contact Us at the bottom part. 
4. Enter your concern in the What can we help you with?
5. Click Continue.
6. Select Chat with us or Have us call you.

Additionally, you can check out this article to learn how to personalize your invoices: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'll be around if you have other QuickBooks-related queries. Keep safe.

2025 and still this issue remains. Zero help from QB and yet another month without invoice creation ability yet I still have to pay for this junk. 

I recognize the significance of your company's capability to produce invoices, Darren. Performing troubleshooting helps get to the root causes of this issue. Let me show you the process.

Begin by logging out of your QuickBooks Online (QBO) in the browser you usually use, and then sign in through a private or incognito window. Here are some keyboard shortcuts to help:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N

Next, try to create an invoice to see if it works. If successful, return to your regular browser and clear the cache. Emptying removes cookies that prevent web pages from operating seamlessly. You can also utilize other QBO-supported browsers.
 
Furthermore, I suggest contacting our QBO live support team if the problem persists. They can examine your account and find an appropriate solution in real-time.

After sending out your invoices, you can begin receiving and tracking payments to keep precise financial records and ensure customer accounts are current.

Keep me posted if you have additional inquiries about managing QBO invoices or other workflows. I'll be sure to keep an eye out for our response. 

This doesn’t work in any browser. Your tech support remotes on to my computer and saw the problem. They said it’s a know problem and with the engineers but no date for a solution. 

That reply is completely unacceptable for a business.