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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Cannot see my clients and my old invoices

My old invoices and my list of clients is not showing
SME Bookkeeper
Level 4

Cannot see my clients and my old invoices

Hi @monumentalgarden,

Please contact with QuickBooks support center. They will help you out.


If you need any sort of UK bookkeeping and help and UK vat return, feel free to reach through my bio.


All the best,

@SME Bookkeeper 


Cannot see my clients and my old invoices

Hi, monumental.


I'm here to help ensure you can see your clients and old invoices in QuickBooks Online (QBO).


There are instances that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. Let's try signing in to your QBO account using a private browser (incognito).


Here's how:


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).
  •  Ctrl + Shift + P (Microsoft Edge)


Once logged in, go to the Sales menu on the left pane to check and check if you can now see your clients' list and old invoices.


If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.


For more information about managing clients and invoices in QBO, check out these articles:



In case you'll need to record invoice payments in the future, refer to this article for the detailed steps on how to do it: Record invoice payments in QuickBooks Online.


Please click the Reply button below if you have additional questions about this or anything else. I'll be here to assist. Stay safe.

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