@DBR97 wrote:
@EmmaM wrote:
Hello DBR97, Have you recorded the card credit? In this case, we would offset that against the supplier credit on the account. We can go through this with we just need to check what you have done already on the account.
Hi Emma
Yes, the original purchase was recorded against the credit card. When I received the refund I went into the "Enter Bills" option and clicked on credit, but when that completed it resulted in a negative balance for that supplier.
Just to clarify my reply. The balance on the credit card account won't agree because the refund hasn't been enetered on Quickbooks apart from the reverse of the original bill, so it looks like I need to do something else to complete this transaction...
Thank you for the response, @DBR97.
Let me show you how to record the refund that you've received from your supplier.
You can simply create a bank deposit for the refunded amount that you've received as a credit card credit.
Here's how:
- Select Enter Credit Card Charges from the Banking menu.
- Choose your account from the Credit Card drop-down.
- Select the Refund/Credit radio button.
- Choose the appropriate Supplier name and enter the Date, Ref No, and Amount.
- Select the Expenses tab, select the appropriate Accounts and enter the Amount.
- Click Save & Close.
Here's also a guide that can help you record supplier prepayments or deposits for prepaid parts or services.
Keep me posted if you have a follow-up question in recording your supplier refund. I'm always glad to help in any way I can. Have a wonderful day!
