cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Customers don't seem to receive quotes or invoices sent through QB. Anyone else experience this? Missed loads of opportunities from customers thinking i didn't quote :(

 
2 REPLIES 2
Highlighted
QuickBooks Team
QuickBooks Team

Customers don't seem to receive quotes or invoices sent through QB. Anyone else experience this? Missed loads of opportunities from customers thinking i didn't quote :(

Thanks for bringing this one to our attention, everestjoinery.

 

I've checked here on our end and there's no reported issue where customers not receiving emailed transactions. Let's ask your customers to check their junk mail or spam folders if the sent emails are routed to those locations.

 

If none, let's clear and re-enter your email address to refresh it in your account. 

 

Here's how:

 

  1. Click the Gear icon on the top menu.
  2. Select Account and Settings under Your Company.
  3. Choose Company and tick the Pencil icon in the Contact info section.
  4. Clear the Company email field and re-enter your email address, even if it appears correct as is.
  5. Tick Save.
  6. Tap Done.

uk1.PNG uk2.PNG uk3.PNG

Then, try sending the invoice/quotes to your email. If you still don't receive the email, try using a different email address that has a different domain (like Gmail, Hotmail or Yahoo address).

 

If the same thing happens, please proceed to Solution 3: Configure server to accept QuickBooks Online mail server host names and IP addresses in this article: 3 solutions for when customers aren't receiving your emails.

 

I've got a link here that provides you with articles about managing your customer's transactions: Manage Customers and Income for.

 

I'm just one post away if you need a hand with customising your sales form or any QuickBooks Online related. Have a great day ahead.

Highlighted
Level 13

Customers don't seem to receive quotes or invoices sent through QB. Anyone else experience this? Missed loads of opportunities from customers thinking i didn't quote :(

@everestjoinery 

Explore and utilize the trial period of this app to see any difference. If your customers (still) didnt receive your quotation, it would be a very serious problem to troubleshoot.

http://get.practiceignition.com/quickbooks