Does anyone know why the invoicing feature is not working properly? It keeps creating a weird glitch when I try and drag description rows in an invoice up or down?

Making sure you can perform your QuickBooks tasks seamlessly is our top priority, @patrick58.

Let’s take a few troubleshooting steps to help fix these glitches so we can get you back in working order. The initial step I can provide is to run your QuickBooks Online (QBO) account on a private browser. Private mode prevents storing cache and web history to avoid issues when running websites. Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Next, attempt to create an invoice again. If it works, you have to clear your browser's cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks. 

QuickBooks also makes it possible to personalise your sales form to reflect more of your business identity. Please check out this link for guidance: Customise invoices, estimates, and sales receipts in QuickBooks Online.

If there is anything else I can do to help you in creating an invoice in QBO, please post a response below. I am always available to help in case you need it.

Hi Divina,

Just sent you a more detailed reply, but your website had an error sending the message and delated all my text. Don't have time to write it out again, but as per your advice I emptied my cache and that seemed to fix the issue for now so thanks.