Hello there, DevlinR Maguire.
I've checked for similar reported issues in our list and didn't find any. They can perform a few browser troubleshooting steps to clear stored files. Piled-up cache files can cause regularly visited sites not to function well.
Keep me posted on how this works.
If I send the same email compiled in different invoice software it works fine the issue is with QB not the client or my computers, Give me your email and I will send you a mock invoice then tell me there is not an issue
Hello there, @DevlinR Maguire,
We're unable to provide you our email because we value data security in this forum. With this, I'd suggest getting in touch with our Customer Support Team. You can request them to send a mock invoice to investigate why your customers are getting emails with incomplete and missing pages. They'll be able to resolve this for you. Here's how:
The screenshot below shows you the first two steps.
Once fixed, you can always go to the Sales menu. Then, select the customer profile and check the Status column in the Transaction List (see the screenshot below). This helps you review the statuses of your invoices. For more information, see the How will I know if already sent an invoice? section through this article: Send An Invoice.
I'll be right here to help if you have other concerns. See you around and take care always, @DevlinR Maguire.
There is no help at the top right unless you mean on some other page, this is what I mean about support being useless why is every thing not in the one place instead of dead ends, meaningless instructions, and being fobbed of with just tell them anything
I've also experienced this issue before, DevlinR Maguire.
Let's run some troubleshooting steps to resolve this matter.
First, let's refresh QuicKBooks page by clicking the refresh icon at the upper part.
Then, if the ? Help icon still won't show, then we can proceed to our next troubleshooting step.
Try using a private or incognito window. This type of window will not store any cache that causes the page to load slower.
Then if it works, you can go back to your regular browser and clear its cache. When the cache is piled up, it can cause an unexpected issue on the page you've opened.
You can also use a different supported browser like Google Chrome, Mozilla Firefox, Internet Explorer, and Safari.
The QuickBooks Community team is always up to help you.
This is pointless I need the whole application reinstalled I cannot ask clients to resolve my issues they have enough to do running a business, and pratting around with browsers is going to solve nothing if this is a know issue then resolution should be straight forward, I cannot even generate a PDF from QB to my own desktop and have it print clearly as I said if I use another invoice software to generate a PDF and send it as an attachment all is fine its only when using/ sending via QB I get problems
Hello, @DevlinR Maguire.
The Adobe Reader may not be updated reason why you're having this problem. This can be resolve by installing the latest version of Adobe Reader. If you have the latest one, try updating it or repairing your Adobe installation.
For your guide, you can check this article: How to update, repair, or re-install Adobe Reader/Acrobat.
Once completed, try re-sending the invoice to your personal email to check the status of the email. If you're getting the same experience, I encourage reaching out to our Support Team so they can generate a screen sharing session and investigate the root cause of the problem.
To contact support, click on Contact us from the Help menu.
Drop a comment below if you have any other questions. I'm always here to help. Have a wonderful day!
Thank you for getting back, @DevlinR Maguire.
Please know that our moderator removes the screenshot you've added for security reasons. Based on it, I see that you're using QuickBooks Self-Employed (QBSE). At this time, the texts are designed that way. If your customer wish to view the page clearly, I recommend zooming in the page or the email.
I also want to view the texts or words evidently, with this, I'll personally send feedback to our product engineers so they can take a look and review this feature.
Click the Reply button if you have any other questions. I'll keep an eye to help. Wishing you a good one!
Really... Dear Client please enlarge my invoice so you can read it, are you joking how professional is that ???, It seems I am getting solutions from various people are you all employed by QB if so they need to up there game as far as IT solutions are concerned no one as yet has came up with anything sensible I am surprised that some has not suggested turning it off and on again as that seems to be the level of technical ability on display here