Hello Matthew Leeden,
We can turn off the online payments option through the Custom Form Styles. Here's how to do it:
You can also set Preferred payment method for that customer.
If you have additional queries about this, please let us know.
Thanks for getting back to me. These are set as you described, and the accept payments via paypal is still ticked when I create a new invoice. I have also disconnected my PayPal account from Quickbooks, so all I have now is my bank account transactions being fed into Quickbooks, and it's still ticked by default.
Any other ideas?
I would if I have access - when I try to access the Apps from QB, I get a "We're sorry, you doin't have access to view this page" message.
When I go into my profile, in the Apps section I can see that I don't have any authorised applications.
I appreciate for keeping us updated, Matthew.
The message that prompted indicates that we are restricted to access the page. We can let your Master Admin to disconnect the PayPal account still on the Apps page.
After it has been removed, let's access QuickBooks again to see if the online payment option is already unchecked. If not, we can verify if it's a browser-related issue by logging into QuickBooks through a private browser. Here's how to open one using some keyboard shortcuts:
If everything works fine after using the private browser, we can go back to the regular one to clear its cache that can cause unusual behavior in QuickBooks. We can also use other supported browsers such as Google Chrome, Internet Explorer, or Mozilla Firefox.
Feel free to get back to me if you need anything else. Thanks!