Welcome back to the Community, @benspector.
Since the bank balance is updating correctly, this might be caused by the browser's cache and cookies. Frequently accessed page resources may result in some unusual responses in QuickBooks Online (QBO).
To fix this, try signing into your QBO using a private browser (incognito).
Once logged in, go back to the Banking menu and proceed to the For Review tab to double-check the transactions.
For more information about reviewing bank and credit card transactions download in QBO, consider checking out these articles:
Reach out to me in the comment section below if you have any other questions or concerns. I'll be here to help. Have a good one!
Hi, thanks for the reply. I don’t think it’s related to caching - we are using the QBO Desktop app, and other bank feeds (e.g. HSBC) are working normally. Only TransferWise is impacted. Maybe it’s an API issue?
Hi, Benspector, what was the last date the transactions updated?Is the balance correct? If the transactions do not update we have to separate out where that could be coming from if there is no error message so if you could try the clearing of the cache and cookies or if you can try opening in a browser instead of the app and updating and let us know how you get on
We don't currently have any reported issues with the Transferwise connections, so we can investigate this further please get back to us below with the specific account type (i.e. Current, Savings), wether this is Business or Personal, and the account currency.
Hi there, @Miko1.
Welcome to the Community. I'm here to help you pull the TransferWise transactions using the QuickBooks mobile app.
I recommend performing the basic troubleshooting to isolate and resolve the issue. Please start by manually updating the account using the mobile app.
If you see an exclamation mark after refreshing the connection (see screenshot above), I suggest clicking it to view the error code or message. You can visit these pages for more information about how you can fix banking errors:
If there's no error and the bank balance is updating, please contact our QuickBooks Support Team. One of them will be able to assist you further with the problem.
To contact support using the mobile app:
You can also check this article for more details about how to import bank data manually into QuickBooks: Manually upload transactions into QuickBooks Online.
Drop me a comment below if you have any other questions related to using QuickBooks. I'll be happy to help you some more.