Hi, we're currently seeing an issue with TransferWise transactions not being pulled through to QuickBooks for review. The Bank Balance is updating correctly. Known issue?

Welcome back to the Community, @benspector.

Since the bank balance is updating correctly, this might be caused by the browser's cache and cookies. Frequently accessed page resources may result in some unusual responses in QuickBooks Online (QBO).

To fix this, try signing into your QBO using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, go back to the Banking menu and proceed to the For Review tab to double-check the transactions.

If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For more information about reviewing bank and credit card transactions download in QBO, consider checking out these articles:

• Add and match downloaded bank transactions [Video].
• Categorise and match online bank transactions in QuickBooks Online.

Reach out to me in the comment section below if you have any other questions or concerns. I'll be here to help. Have a good one!

Hi, thanks for the reply. I don’t think it’s related to caching - we are using the QBO Desktop app, and other bank feeds (e.g. HSBC) are working normally. Only TransferWise is impacted. Maybe it’s an API issue?

Hi, Benspector, what was the last date the transactions updated?Is the balance correct? If the transactions do not update we have to separate out where that could be coming from if there is no error message so if you could try the clearing of the cache and cookies or if you can try opening in a browser instead of the app and updating and let us know how you get on

Hi Emma,

Issue is the same regardless of browser/app. The transactions do eventually come through with 2-3 day delay.

Please pass on to your dev team for review.

Thanks,

Ben

Hi Ben!

We don't currently have any reported issues with the Transferwise connections, so we can investigate this further please get back to us below with the specific account type (i.e. Current, Savings), wether this is Business or Personal, and the account currency. 

Thanks :thumbs_up:

Hi I have the same issue. My mobile app is not pulling all transactions from transferwise 

Hi I have the same issue. My mobile app is not pulling all transactions from transferwise account