Hi, we're currently seeing an issue with TransferWise transactions not being pulled through to QuickBooks for review. The Bank Balance is updating correctly. Known issue?

benspector · ‎October 23, 2020

AlcaeusF · ‎December 06, 2020

Hi there, @Miko1.

Welcome to the Community. I'm here to help you pull the TransferWise transactions using the QuickBooks mobile app.

I recommend performing the basic troubleshooting to isolate and resolve the issue. Please start by manually updating the account using the mobile app.

Here's how:

Open the QuickBooks mobile app.
Click the Hamburger ☰ icon at the bottom-right corner.
Select Transactions.
Press the Cycle icon to update transactions manually.

If you see an exclamation mark after refreshing the connection (see screenshot above), I suggest clicking it to view the error code or message. You can visit these pages for more information about how you can fix banking errors:

If there's no error and the bank balance is updating, please contact our QuickBooks Support Team. One of them will be able to assist you further with the problem.

You can also check this article for more details about how to import bank data manually into QuickBooks: Manually upload transactions into QuickBooks Online.

Drop me a comment below if you have any other questions related to using QuickBooks. I'll be happy to help you some more.

View solution in original post

FritzF · ‎October 23, 2020

Welcome back to the Community, @benspector.

Since the bank balance is updating correctly, this might be caused by the browser's cache and cookies. Frequently accessed page resources may result in some unusual responses in QuickBooks Online (QBO).

To fix this, try signing into your QBO using a private browser (incognito).

Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).

Once logged in, go back to the Banking menu and proceed to the For Review tab to double-check the transactions.

If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For more information about reviewing bank and credit card transactions download in QBO, consider checking out these articles:

Reach out to me in the comment section below if you have any other questions or concerns. I'll be here to help. Have a good one!

benspector · ‎October 23, 2020

Hi, thanks for the reply. I don’t think it’s related to caching - we are using the QBO Desktop app, and other bank feeds (e.g. HSBC) are working normally. Only TransferWise is impacted. Maybe it’s an API issue?

EmmaM · ‎October 23, 2020

Hi, Benspector, what was the last date the transactions updated?Is the balance correct? If the transactions do not update we have to separate out where that could be coming from if there is no error message so if you could try the clearing of the cache and cookies or if you can try opening in a browser instead of the app and updating and let us know how you get on

benspector · ‎October 26, 2020

Hi Emma,

Issue is the same regardless of browser/app. The transactions do eventually come through with 2-3 day delay.

Please pass on to your dev team for review.

Thanks,

Ben

GeorgiaC · ‎October 26, 2020

Hi Ben!

We don't currently have any reported issues with the Transferwise connections, so we can investigate this further please get back to us below with the specific account type (i.e. Current, Savings), wether this is Business or Personal, and the account currency.

Thanks :thumbs_up:

Miko1 · ‎December 05, 2020

Hi I have the same issue. My mobile app is not pulling all transactions from transferwise

Miko1 · ‎December 05, 2020

Hi I have the same issue. My mobile app is not pulling all transactions from transferwise account

AlcaeusF · ‎December 06, 2020

Hi there, @Miko1.

Welcome to the Community. I'm here to help you pull the TransferWise transactions using the QuickBooks mobile app.

I recommend performing the basic troubleshooting to isolate and resolve the issue. Please start by manually updating the account using the mobile app.

Here's how:

Open the QuickBooks mobile app.
Click the Hamburger ☰ icon at the bottom-right corner.
Select Transactions.
Press the Cycle icon to update transactions manually.

If you see an exclamation mark after refreshing the connection (see screenshot above), I suggest clicking it to view the error code or message. You can visit these pages for more information about how you can fix banking errors:

If there's no error and the bank balance is updating, please contact our QuickBooks Support Team. One of them will be able to assist you further with the problem.

You can also check this article for more details about how to import bank data manually into QuickBooks: Manually upload transactions into QuickBooks Online.

Drop me a comment below if you have any other questions related to using QuickBooks. I'll be happy to help you some more.

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Hi, we're currently seeing an issue with TransferWise transactions not being pulled through to QuickBooks for review. The Bank Balance is updating correctly. Known issue?