I'll ensure you're able to review your transaction in QuickBooks Self-Employed.
May I know if you're using a browser or mobile app to review your transactions? If you're on a browser, you may be unable to see them due to some browser issues. Too much cache stored on a browser can cause unexpected behavior like this. Let's do some troubleshooting steps to fix this.
You can start by accessing your account using an incognito window. Here are the shortcut keys:
Once signed in, you can check if you're to review entered transactions. Also, let's clear the cache to remove unwanted internet files and helps improve the performance of your browser. Alternatively, you can use different supported browsers. If you're using the mobile app, you can clear app data to remove the stored cache.
I've got these helpful resources for your reference:
You can always post a reply if you have further questions about missing transactions. I'll be around to lend a helping hand. Have a good one!
I am also having issues similar to this. I updated my bank feed this morning and any expenses have been deducted from the bank account total but there are no transactions to reconcile. therefore the bank will not match Quickbooks. I have tried all troubleshooting measures with online chat but nothing has changed. I have disconnected and reconnected the bank account, cleared cache and cookies, used incognito mode and different browsers but nothing changes. Any help much appreciated
Hello there, @Sineado.
Thanks for reaching out and I appreciate you performing the troubleshooting steps.
You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing or the error messages you've got, I would be happy to take a look and help get it taken care of.
On the other hand, you can contact our support team through the Help icon. I'd be glad to walk you through how.
Here's how you can contact them:
You can also get our contact details here: Contact QuickBooks Self-Employed Support.
If you have other questions about your expenses, please don't hesitate to post them here. Take care!