I'm using 20%RC CIS when invoicing my contractors and under product/services on the invoice i'm using CIS labour standard 20%. why was my EPS submitted as £0. help pls

It's great to see you in the Community, @sbailiff. I have some information about how QuickBooks handle CIS labour standard.

We need to clear the browser's cache and cookies first, then restart system to check if the EPS will appear. This is helpful as it will clear certain data so it increases the performance of your computer.

Currently, using the 20% RC CIS code will not automatically show on the invoice to the customer. This needs to be manually entered on the description field. 

Here's how: 

1. Pull up the invoice you're working on
2. From there, add the CIS labour standard (20%) in the Product/Service field.
3. Click Save/Save and new.

If you haven't activated the CIS, you can refer to this link.

Feel free to drop a reply below if you have further questions regarding CIS in QuickBooks Online. It will be my pleasure to help you. 

I already use the CIS standard 20% under the products/services when invoicing. my tax suffered isnt showing on my EPS. CIS is enabled on my QB. i was told i might be using the wrong VAT code as when i go into VAT codes CIS TAX on sales is 0% under the 20%RC CIS  

Hi there, @sbailiff.

Thanks for getting back to us. Allow me to chime in and help you with your concern about tax codes and EPS in QuickBooks Online (QBO).

Since the issue persists after using the correct tax codes and following the steps shared by my colleague above, I highly suggest contacting our Support team.

They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check why the EPS isn't showing. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

I'm also adding these articles that tackle managing VAT codes and CIS in QBO for more information:

• QuickBooks VAT codes.
• CIS in QuickBooks Online.
• Already using CIS in QuickBooks?

For tips and other resources, you may visit our website for future reference: Self-help articles.

You can always reach out to me if you have any other concerns about CIS in QuickBooks. I'm more than willing to help. Have a great rest of the day.

Im having similar problem today 01/03/2022 Ive selected the CIS 20% product/services put the total at end and instead as of before it subtracts 20% off the total it is taking 100% off on the invoice and showing it as £0 owed and invoice paid, looks like there is coding issues with Intuit quickbooks software that needs looking at, how do you report this to them

Hi Mark, thanks for raising this with us here - can we check if the same issue happens when using an incognito/private browsing window (you can press Ctrl-Shit-N to open this in Google Chrome and MS Edge), and if you're adding the transaction manually or from the for-review bank feed?