It’s not recognising the county I’m living in I am entering my address near Cambridge to add 20% VAT on my invoice but it’s just keep popping up the message saying

Hi there, @jntransport20.

To provide the best resolution, I need more details on what specific issue you’re experiencing when setting up sales tax in QuickBooks Online. 

What Cambridge county are you trying to set up? What specific error message did you encounter? Additional details about your concern will help determine the exact steps to resolve the issue.

Meanwhile, the following article provides additional insight into this feature and steps to see how the rate is being calculated: Set up and use Automated Sales Tax.

Please know that the Community has your back if you need assistance. Wishing you and your business continued success.

I have having exactly the same issue, but it is not recognising Essex. Any help gratefully received!!

Hi Paulmatthew :waving_hand:

Thanks for joining this thread. 

Are you referring to your company address on the invoice?

Have you selected Essex as the region in the company settings (Cog Wheel > Account & Settings > Contact info)? 🧐