Just read the rationale. 

Whilst I understand the desire to show workarounds if I saw that it was resolved I would assume it was ...erm  resolved.

Surely QB can come up with something clearer than that - honestly this is a farce.. 

That isn't a proper or reasonable complaints proceedure. A conplaints proceedure must include written proof between the parties. And this is from a world wide multi billion dollar company.

Ashleigh 

What is current active case number for this issue ?

Thanks 

Suzanne 

I have just called your number (felt like wasting another 9 mins of my life) and gave the case number INV69394 which was the case reference i was given a very long time ago. haven't had an update email since 15.08.22 on it 

She said 'closed due to duplicate case being raised' - her name was Ruth 

replaced by case number 71760  - which still in progress - SHOCK ! 

She also kindly told me the 'work around to download the invoices outside of Intuit and send via outlook'

So is case 71760 correct reference ?  this is a question directly to the customer service team on here - as they seem to miss out the answers to my questions. ............. :(

Other guys - i have tried via LinkedIn / social media to find a human person that works or owns or is a director of this company to be able to share with them this farce - I havent been successful - if any of you guys can help please shoot me a reply on here and I can send my contact details. This has to be resolved. 

@GeorgiaCSee having done a quick bit of looking THIS is the actual complaints proceedure!

https://quickbooks.intuit.com/learn-support/en-uk/help-article/customer-relationship/intuit-quickboo...

It's totally shoddy to give out false information such as your reply. It's not acceptable.

Hi Mark, the internal complaints procedure is via our care team - please see the option 'You can contact our Support team directly via our Contact us page' on the link shared above, where you'll be rerouted to an agent who will escalate the complaint on your account (from here, you'll be contacted within 24-48 hours). You can also raise a complaint via mail, however this has a longer turnaround time. Both methods are handled by our escalations team. 

What's the latest with this? 

My invoices were arriving fine from April 22 - August 22, then most of them have stopped appearing. I have  had to resort to downloading them and sending them myself. I could do this using my own software for free. 

 Hello Gathering Moss, unfortunately we still have not an eta on when this will be resolved our engineers are still working on getting it resolved.

You can pass on from the community that we think your engineers are useless. They could have implemented a fix of allowing the system to send a form via our own web mail clients by now. This is from a company which made two billion dollars last year. Time to pour some of that back into proper a proper dev team.

Based on the outrage and level of activity on this and other threads, this is clearly not a priority for Intuit, nor is honest and transparent communication.

After more than 20 years of working with Quickbooks I finally took the step to migrate to another solution, in my case I'm looking at Sage. I was referred to Movemybooks.co.uk which offers a free data conversion service that may be of interest to some frustrated QBO users here (2 yrs of data free, previous years charged at £75/yr + VAT).

still no answer from the team on here .. 

Sadly guys the complaints email is as frustrating as the customer service. 

Hi Ashleigh / Georgia / Anybody ????

No Surprise there - QB really have no answers and they simply don't care. No one at QB really has the authority to deal with. 

I see someone has moved to Sage. We have also looked at Sage and they seem to be perhaps the best alternative.

It's just a question of finding the time and biting the bullet...

@Suzanne 1Did you get anywhere with the complaint? Was someone going ot call you back? I'm guessing the inswer is nope :\

@tangonovemberbravoPlease let us know how you get on with Sage. 20 year Desktop user too and so pee'd off with all this. Two companies moved over but been running Desktop in parallel for my main buisness, as I just can't trust QBO.

As far as the support around here, and on the Facebook page it terrible. The online chat service is painful along with the pahone service, unless you get through the UK office then all they do is agree with you and say they'll call back, but never do.

I use Xero for my husband's business and it seems good. 

Email response from them but following the same format as chat responses - sounds like a Foreign Robot Bot

i.e no use whatsoever

Hes asking me if all or just some of my invoices are not being delivered ..... Ive not been sending them from Quickbooks for months as i dont know whether they are delivered or not !  Keep referring to the case reference but hes not responded back yet. 

But I am sure they are working on it  .............................................................

They simply don't have a clue.. I believe that blacklists can get removed and then reimposed so whilst invoices amy appear to be ok they revert back to bouncing fairly quickly. 

QB have acknowledged they are "working on it" only yesterday i think so its still ongoing. 

@Suzanne 1Oh don't get me going with Xero. After I started with this pile of rubbish I decided to jump ship to Xero as they promised everything I was needing. Forked out £280 for the data migration. Three days in it turned out the rep told me a big fat bag of lies. Trouble with Xero it's horrible at handling stock and multiple deliveries. There were other things too so I ditched the idea, lost my 280 quid :( Though it was better the devil you know.

See the below thread. Seems their way of 'fixing' something is just to delete everything

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-the-have-a-great-day-signature/...

The thought process behind all of this is what is doing my head in. Simple things like the missing logos off pruchase orders and statments is another bug bear of mine. They can't even fix simple things like that, so not holding out much hope they have the talent of the ability to fix this email issue.

If this is the QB response it is a joke, I would need to employ and extra person to follow your arcane suggestion . I assume we will get a refund on our subscription for this debacle.

One of their suggestions to be today 

"4. Save your invoice as a PDF, print it and send your customer their invoice via regular mail."

I mean cmon !!!!

I send hundreds on invoices a week - and not by pigeon post !

The solution is absolutely archaic (facepalm)

I have over 1000 customers and likewise in invoice numbers.

I may as well use excel and go back to manual book keeping.

I honestly coming from an IT company myself, do not see a solution for QBO. You can't stop global blacklisting.

I've also began the process of migrating.  I have an open support case and they keep telling me I'll receive an update on specific dates and this never happens.  We are just spending way too much time with customers not receiving our invoices. It's a cost to our cash flow and our collections. 

I've also began the process of migrating.  I have an open support case and they keep telling me I'll receive an update on specific dates and this never happens.  We are just spending way too much time with customers not receiving our invoices. It's a cost to our cash flow and our collections.