not matching bank to sales

Thanks for sharing your concern with screenshots, @fragglereef.

In QuickBooks, as long as the transactions have the same amount and dates, the sales receipts should automatically match your deposits. 

However, if you're having trouble matching them, I've included a list of likely causes below:

• Verify that the transaction has not been reconciled.
• Verify the transaction was entered using the same bank account.
• Make sure the Quickbooks Online transaction has not been previously matched to another bank downloaded transaction.
• If it is a deposit or payment received, make sure it is not on the Bank Deposit page (undeposited).

To record the fees correctly, I suggest following these steps below:

1. Click the Plus icon (+) at the top.
2. Under Others, click Bank Deposits.
3. Select the payment.
4. In the Add funds to this deposit field, choose an account.
5. Enter a negative amount, under Amount, then click Save and close.

In addition, please see this article for further information on the many sorts of VAT codes.

Leave a comment below if you have any further queries about your deposits or sales receipts. I'm always willing to assist.

Hello,

Thanks for the reply, I've checked all these and all are as they should be 

• Verify that the transaction has not been reconciled.
• Verify the transaction was entered using the same bank account.
• Make sure the Quickbooks Online transaction has not been previously matched to another bank downloaded transaction.
• If it is a deposit or payment received, make sure it is not on the Bank Deposit page (undeposited).

Thank you for coming back to the QuickBooks Community, @fragglereef.

I also appreciate you performing the troubleshooting steps to fix your issue in matching your transactions and confirming you've checked the possible causes.

Since you're still unable to match, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future help, here's a great resource for your guide in reconciling your books: 

• Reconcile an account in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online

Please don't hesitate to reply if you have other Quickbooks questions. I'll be around for you. Take care and have a great day ahead.

Tried with no luck 

Hello,

How to match PayPal and stripe payments when the payments from them are different as they take the fees for example invoiced amount is £52.71 and £49.25 is put into the bank after they take the fees of £3.46

Thanks

Anthony

Hello, fragglereef.

As I've checked, I found out you've posted twice about matching PayPal and stripe payments. My colleague already answered it and you can visit this link to see the details: https://quickbooks.intuit.com/learn-support/en-uk/banking/how-to-match-paypal-and-stripe-payments/01...

If you need further assistance in QuickBooks Online, don't hesitate to post again. We're always here to help you.