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Everything you need to know about banking in QuickBooks Online - Discover more
Level 3

QBO Improvements - A Letter From Users To Management

I already posted this in the "other questions" board but thought it might get more views here.


I am a new user to QBO (Originally a desktop user)


In some ways I find QBO great but other ways it is incredibly difficult to work with. There is a lot of things that make no sense at all (No SKU on packing notes, no option to bulk update prices by SKU etc)


I also noticed the forums are full of posts from people requesting features that simply get ignored. I thought it would be a good idea to have a dedicated post with a collection of requests that can be directly passed to the "management / development team" as the feedback function clearly doesnt work.


I am convinced the management of QBO have never tried using their own software. I am also convinced that management dont focus on what users ACTUALLY need from the software, they just come up with their own bizarre ideas of what they THINK users want, and most of the time its wrong.


This post isnt for conversation, if there is a feature request you think is a good idea just post the request below. Repeat requests can be made by multiple people as the more people asking for the same thing just goes to show there is more demand. I will start with a few things I can think of at the moment...........


1. SKU on packing notes - Reason, to know what part numbers need picking and packing

2. More customisation on invoices

3. Bulk CSV price updates by SKU!! Literally a spreadsheet with two columns, SKU and PRICE, that is all it needs and it will make product price updates 1000000x easier.

4. Additional decimal points on foreign currency.


Any other suggestions please add to the post. If all the users group together then Intuit might start taking requests a bit more seriously. If everything is in one place and a link to the post is emailed directly to the CEO it cant be ignored.



QuickBooks Team

QBO Improvements - A Letter From Users To Management

Hello there, @HM2019. I appreciate your enthusiasm and willingness to provide suggestions on QuickBooks Online features. I'm here to guide you in the right direction to ensure your suggestions are taken note of.


I understand these functionalities are convenient for you when running your business. Therefore, I'd recommend providing feedback about the following features you mentioned in your post. Your ideas are highly useful to our Product Development team, as they enhance your experience in QBO. Here's how:


  1. Click on the Gear icon at the top-right, then hit Feedback.                                                                                                                                                     
  2. Fill in with your comments or product suggestions.
  3. Then choose Next to send feedback.                                                                                                                                                                                                           


Moreover, you're correct that the implementation often depends on the volume of people who request them. 


I've also included this link to help you effectively manage your account for future reference: Learn about QuickBooks Online with how-to videos.


Please post again if there is anything else I can do to assist you. I'll be right here to provide you with answers. Keep safe.

Level 3

QBO Improvements - A Letter From Users To Management

Lots of users have already tried the feedback button. The fact nothing seems to change goes to show it doesnt work.

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