After adding our company logo to our invoice template I cannot get it to print or appear when e-mailing. hy is this?

phobbs · ‎April 04, 2019

TaliaI · ‎April 04, 2019

Hello phobbs,

Can you confirm that you are selecting the template you have uploaded the logo to when creating an invoice?

Thanks,

Talia

phobbs · ‎April 04, 2019

Hi Talia,

I have set the form as default in 'Custom form Styles'. When I click the 'edit' button the preview shows the logo, but it doesn't appear when I print or e-mail.

TaliaI · ‎April 04, 2019

Hello,

Does it appear when you select 'preview PDF' when editing the template?

Thanks,

Talia

phobbs · ‎April 04, 2019

Hi Talia,

No, it doesn't. I was getting a message saying 'Not Found' and 'You are not authorised to view this page', but now the PDF displays, but still no logo showing.

EmmaM · ‎April 04, 2019

Hello

Can you go to custom form styles,click on edit,click on the plus symbol where the logo is and then PM us the section that comes up the header should be logos

Thanks

phobbs · ‎April 04, 2019

Hi Emma,

That is correct. I only have one logo uploaded and this shows in the window.

How do I PM you?

TaliaI · ‎April 04, 2019

Hello phobbs,

You will need to PM us through either Facebook or Twitter (@QuickBooksUK).

Thanks,

Talia

SMoran · ‎April 04, 2019

Will you be posting an update when this is worked out? I'm having the same issue

EdwardR · ‎April 04, 2019

welcome to the Community SMoran,

Let me see if I can find any information for you regarding this.

Thanks

phobbs · ‎June 04, 2019

Hi Emma,

I have just sent a PM through Facebook.

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After adding our company logo to our invoice template I cannot get it to print or appear when e-mailing. hy is this?