cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
dixon-roger-gmai
Level 2

All my invoices have disappeared.

 
9 REPLIES 9
GeorgiaC
QuickBooks Team

All my invoices have disappeared.

Hi dixon-roger-gmai, thanks for joining the Community - are you viewing your account on the app or web, and have you tried viewing the invoices in more than one web browser? Please also double-check that you're signing into the correct account if you've set up more than one. :)

dixon-roger-gmai
Level 2

All my invoices have disappeared.

It's on the app. Only one account...

GeorgiaC
QuickBooks Team

All my invoices have disappeared.

Are you able to view the invoices when logging in via the web? 

dixon-roger-gmai
Level 2

All my invoices have disappeared.

Yeap

GeorgiaC
QuickBooks Team

All my invoices have disappeared.

Please access your account via an incognito window by pressing Ctrl-Shift-N within Google Chrome or MS Edge - invoices would only not appear on the system if they had been deleted by a user, you can check this by navigating to the Cog > Audit log.

dixon-roger-gmai
Level 2

All my invoices have disappeared.

     They are still there on browser but app not showing them.... 

GeorgiaC
QuickBooks Team

All my invoices have disappeared.

Which version of the app are you using, iOS or Android? Please try uninstalling and reinstalling the app to troubleshoot :mobile_phone:

MDDT
Level 1

All my invoices have disappeared.

Exactly the same has happened to me on my app on my iPhone. I rarely use Quickbooks on the laptop, but use my app daily. What is going on?

GlinetteC
Moderator

All my invoices have disappeared.

I'd love to help you resolve this issue, MDDT.

 

The troubleshooting steps mentioned by the previous representatives in this thread are commonly used to fix this behavior in QBO. 

 

Since the issue continues, I suggest reaching out to Customer Care Support to investigate this issue further. 

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose to Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

 

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

 

Get back to this thread if you have additional questions. I'll be right here to help.

Need to get in touch?

Contact us