Thank you for reaching out regarding the asset valuations in QuickBooks, Ray. I want to inform you that there is currently an ongoing investigation into the issue where items with zero quantity are still displaying a non-zero value.
Rest assured, our engineering team is actively working on a solution to this problem. To ensure you receive timely updates regarding this issue, I encourage you to contact our dedicated support team to add you as an affected user. They will securely collect your contact information for this purpose.
Here’s how you can reach out:
- Access the Help menu at the upper right corner of your QBO dashboard.
- Type Contact Support in the search tab and press enter.
- Select Contact Us at the bottom of the screen.
- In the Ask about something else section, enter the issue.
- Hit on Continue and choose a way to connect with us.
To expedite the transaction, kindly provide this investigation number INV-114588.
Please note that our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available 24/7.
We truly appreciate your patience as we work diligently to resolve this issue. If there’s anything you’d like assistance regarding stocks, please provide the details below. My team and I are here to support you.
