Asset valuations

I appreciate you bringing your asset valuation concerns to our attention, Ray. Our engineering team is actively investigating this issue to identify the underlying reasons for these discrepancies, and I'll ensure you receive timely updates on the progress.

While we work towards a solution, I encourage you to contact our dedicated support team to add you as an affected user. They will securely collect your contact information so you can receive updates directly via email.

Here’s how you can get in touch with them:

1. Access the Help menu at the upper right corner of your QBO dashboard.
2. Type Contact Support in the search tab and press enter.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter the issue.
5. Hit on Continue and choose a way to connect with us.

To expedite the process, please provide this investigation number: INV-114588.

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available 24/7.

Additionally, I'll share valuable resources for managing your inventory in QuickBooks Online. These resources will help you accurately track stock levels and manually adjust quantities to reflect what you have on hand:

• Track your stock in QBO
• Adjust stock quantity on hand in QBO

Accurate financial records are vital for your business, and we appreciate your patience as we diligently work to resolve this issue. If there’s anything else regarding stock management that you need assistance with, please let us know through this channel. My team and I are here to support you.

"Rest assured, our engineering team is actively working on a solution to this problem."

Any news on this? 

Simple maths - anything times zero is zero but not on quickbooks!

I have an Item with 0 inventory here worth £19.10... 

Hello there, RAY15.

I can see that one of the members of the Community has already posted a reply about incorrect results obtained from the Stock Valuation Summary report. You can check this link below for reference: https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-stock-control-in-quickbooks-online...

Don't hesitate to always ask for help if you have any questions when working with QuickBooks. The Community is here to assist you with any other concerns.

I did contact the support team and it was referred to a senior person, but I haven't heard from them, that's why I am following it up here. Can you get whoever was dealing with this to respond?

Thanks for getting in touch with us, RAY15.

I noticed that your query has already been addressed by my colleague. To streamline our conversation and provide you with the most accurate information, please refer to their response by clicking on this link: https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-stock-control-in-quickbooks-online....

We truly appreciate your patience and are dedicated to ensuring your satisfaction. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out in the comments. We're here to help! Take care, and have a wonderful day!