Thanks for bringing this to our attention, @emmadougan.
There's an open investigation with regard to adding Paypal transactions in QuickBooks. We are currently aware of this issue and our Engineering Team is working with Paypal App to resolve this promptly.
I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, you'll be updated as soon as a fix is implemented.
Here's how to contact support:
- Click the Help icon.
- Hit Contact us.
- Enter "unable to add Paypal transactions" in the description box, then click Let's talk.
- Choose Get a callback.
To ensure we address your concern on time, check out our support hours.
Feel free to go back to this thread if have further questions. I'll always have your back.
