Can anyone let me know how to see the customer activities on a sent invoice. Previously showed a timeline of when the invoice was viewed etc. but now just date sent.

Hi Mark!

There's actually no change on the invoice status. You can still check if your customer have viewed their invoice in the STATUS column of the All Sales page. You can also open the invoice and see the Activity section.

I tried sending invoices, and I still got the same view here on my end.

You may want to send them a payment reminder. I hope they pay you sooner. 

I'm just around if you have more questions.

Hi,

Thanks for the quick reply.

I can see the status but it doesn't show that the customer has viewed the invoice. Up until a few invoices back, the Activities line at the bottom of the invoice showed that the customer had viewed the invoice which gave some confidence that they'd received it. It also helped when chasing overdue payments like when the account uses the standard 'we didn't receive your invoice' ploy.

It might not seem much of a problem but it was one of the main features that was really useful, I now have to follow up sending an invoice with an email or call to make sure the customer has received it.

Mark

Hi,

Here's what I've done.

I went to settings - sales - online deliver. and turned off Attach PDF.

Now the customer has to review the invoice to see it and I get to see their actions in the timeline/activities.

I can only think that the past few invoices sent were not opened and printed directly from the attached PDF.

Thanks for all your help

Mark