Hi, our invoices no longer have the pay now button on them. We use paypal for this. Does anyone know how to cure this?

Welcome back to our forum, @poll-park,

Typically, you'll be able to enter your payment information for a specific invoice when you click the Review and pay button.

However, our Payments Team recently updated the layout when a customer pays an invoice online. Part of the security update is when you open up the email, you'll need to download the invoice first for you to preview it.

Also, if the payment link becomes unavailable, it's possible that the email preference is set to Plain Text. Let's try checking your Account and Settings and see if there are changes made to your Sale Preferences. Follow the steps below:

1. Go to the Gear icon at the top.
2. Choose Account and Settings.
3. Tap the Sales menu.
4. Click the Online Delivery section.
5. In the Additional email options for invoices drop-down, choose Online invoice.
6. Select Save, then Done.

That's it! Please update me once you get to try the steps, @poll-park. I want to make sure you're able to get past this online invoicing issue. I'll be around to lend you a helping hand. Have a good one!

Hi there, @poll-park.

I can see you've tried all the necessary steps to get this pay now button working. I can help provide additional details about this.

As long as your PayPal App is enabled and you've performed all the steps provided by my colleagues, you should be able to use the pay now button option. Since we don't have any reported investigation regarding this issue, I'd suggest reaching out to our Online Specialist to check this further.

They have extra tools that will help isolate this unusual behavior in QuickBooks.

Should you need other references for future use, you can visit our help site for more information. 

Let me know if you have other questions about the pay now button. I'm here to help.