It sounds like you're having challenges with the result after updating your Vat info, micharbuk.
To confirm, where did you preview the invoice? Is it from the actual invoice or the template?
Please note that once the VAT code is selected on the actual invoice, then the VAT number should show up. However, if it's from your invoice template, it will only show XXXXX by default.
Let's try some troubleshooting steps to fix this. You can update your VAT number using an incognito or private browser. A browser that has full of frequently-accessed page resources can sometimes cause QuickBooks Online (QBO) to act strange. You can refer to these shortcut keys:
- Press Ctrl + Shift + P for Internet Explorer or Firefox.
- Press Ctrl + Shift + N for Chrome.
- Hold down Command + Shift + N for Safari.
If the VAT number displays on your invoice, go back to your main browser and clear its cache to speed up the loading process of the QBO website and for the system to start fresh.
Otherwise, switch to another supported browser as an alternative.
If the same issue continues, I'd suggest contacting our Phone Support to have them investigate this further.
Furthermore, I'm adding these resources to learn more about the VAT settings:
You can ask more questions if you still need help with your VAT details. I'll be around to help.
