I have attached photo of various receipts but when I open the expense and click on uploaded jpg, nothing show in the tab that opens

Hi ben-robinson3, thanks for joining the QB Community - this sounds unusual, and we'd like to take a closer look at this for you. Does the attachment appear blank when viewing this on more than one web browser and incognito browsing window? You can access the incognito window by pressing Ctrl + Shift + n in Chrome or MS Edge, or ⌘ + Shift + n if using a Mac. :)

This is trying to open with Firefox

https://intuit-qbo-prod-15.s3.amazonaws.com/193514533519469/attachments/a32c33d4-385d-48f7-b0fa-2b59...

results in Firefox say "cannot be displayed as it contains errore."

Appears white screen in incognito browsing in Chrome. Hopethis helps. This is a huge problem for me!

I appreciate the additional information and the error code you provided, @ben. I’ll help in pointing you to the right support so we can address this issue.

Since you’re still experiencing the same issue, I’d recommend contacting our Support Team. From there, one of our representatives can pull up your account and investigate this further. Please also take note of the support hours so we can address your concerns on time.

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

I’ve included this article about modifying your sales forms like invoices: Customise invoices, estimates, and sales receipts in QuickBooks Online. This will walk you through adding specific data and improve your business' communications. 

To learn more about QuickBooks app and capture expense receipts, check out these articles: 

• Capture and categorise expense receipts and bills in QuickBooks Online 
• QuickBooks Online access for mobile devices 

You can always get back to me whenever you have other concerns. I'll be around to help you anytime. Keep safe and stay healthy!

You are QuickBooks team. Why can't you forward this to them?

kr

Ben

Hi Ben, this is so that we can take the required account-specific info to document the case on your account - this will then be transferred to our higher support team where you'll be kept updated on the full progress via email. :)