Hi there, @MarkFulton.
I'm here to help you get past this issue. When QuickBooks crashes while sending invoices could be a browser-related issue.
It could be that the stored cache and site data in your system are the reason why you're unable to send an invoice. We can perform some basic troubleshooting steps to fix this issue.
Let's open a private window and use it to access QBO. You can press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Internet Explorer. Once done, let's send an invoice again and see if it works. If it did, go back to your regular browser and clear the cache to eliminate the junk files.
If you still encounter the same issue, we can use other supported browsers.
I'll be always around here to help if you need additional assistance in sending your invoices with QBSE.
Thanks for the feedback. Although, I’m not convinced this is the solution because I had already sent an invoice prior to this one.
It is about the fifth time this has happened and seems to only be an issue on invoices that go over two pages. It means that I have to ‘save as draft’ at various points in the drafting process to make sure it does what it’s supposed to do which, in itself, isn’t an issue it just means the user needs to remember to do so when engrossed in invoicing.
An auto save feature would overcome this and, I have to say, that it seems ludicrous that it doesn’t have this or al least bring up a dialogue asking if you want to save or some form of alert/notification to give you the chance to save your work.
Another option that would resolve this, would be if ‘Add to invoice’ acted as an auto save.
Unfortunately, as there is no auto save feature, I’ll just need to start again!
I have exactly the same problem, sometimes I have a lot of financial working out do whist composing my invoice and referring back to job emails and spread sheets ..only for QB to crash or the computer goes into sleep mode and the whole thing is lost ..very frustrating !!!!
Thanks for joining us here, Bazart.
We hear and have taken note of your feedback on being able to recover data for unsaved invoices.
For now, the program does not have an Auto Save feature. However, you'll want to keep clicking Save as Draft while working on invoices. This will let you save data just in case your computer crashes or went to sleep unexpectedly. Just click the drop-down list beside Send Invoice and select Save as draft.
Once you're ready to finish the transaction, look for the invoice which has Draft under the Status column. Then, click the drop-down list beside Send invoice and select Edit.
Feel free to check out this article as well for more details: Create Invoices in QuickBooks Self-Employed.
Let me know if that's all the information you need to avoid lost of data. I'd be glad to get back here all the time in case you need more help from us.