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Wadey1
April 11, 2023
Question

iOS app crashing

  • April 11, 2023
  • 2 replies
  • 0 views

Hi, I’ve just signed up to QuickBooks. To say it’s not been straight forward as I was hoping is an understatement. The app every time I click add transaction it crashes. I’ve tried uninstalling then reinstalling and that doesn’t help. Any advice that may help is much appreciated.

2 replies

A
Ashleigh1
Level 14
April 11, 2023

Hello Wadey1, Welcome to the Community page, please can you try to update the app to the newest version and reset the app data. Refreshing the date in the app, ios 1. Go to menu (three lines going down in a line) and tap Help & Feedback 2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues" 3. Tap Refresh to confirm if you still have any problems let us know. Thanks 

W
Wadey1Author
April 11, 2023

Hi, on the app on my iPhone I don’t seem to have the icons you are referring too….

J
Jelayca VQuickBooks Team
QuickBooks Team
December 30, 2023

What was the fix? I have exact same issue!


I completely understand the inconvenience you have faced, and your concern is valid, chris17171. We will bring this issue to the attention of our management team to improve our customer service.

 

Upon investigation, we have identified that the issue is related to investigation number INV-94154. Although our engineering team is actively working to resolve it, we suggest using a web browser to access the features affected by the issue in the meantime as a workaround. 

 

If the issue persists, I suggest reaching out to our QuickBooks Self-Employed Support team to be added to the list of affected users. They will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:

 

  1. Go to Help (?) and select Contact us. Or, from the Assistant menu, select Assistant.

    Please note that if you're using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.

    1. Enter talk to a human, then select the enter icon.
    2. Select the options till you are prompted to choose a way to connect.
  2. Choose a way you want to connect with us: You can Ask the community or Message an agent to have a conversation with a support expert.

 

Moreover, you refer to this guide to enter your sales income and expenses: Manually add transactions in QuickBooks Self-Employed.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other Self-Employed concerns or anything with managing your transactions. I'll be here to help. 

 

 

J
Joey474717
September 29, 2023

I just downloaded the Sonoma OS and stupid me for doing it now my quickbooks immediately crashes without even opening up I saw a thread dates 3-23 where intuit was told of this problem by a beta user and it’s September now and intuit never put a patch the solution is to remove the software and reinstall it? Kinda backwards . Why not a patch 

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