Lost and repeat/duplicate transactions

Hello there, Mr. Conners.

The transactions that were previously categorized last February and right now have reappeared and have no category or attached receipt.

What we can do right now is go through each transaction and exclude it. I will provide you with a step on how to exclude it.

Here's how:

1. Login to your QuickBooks Self-Employed.
2. Go to the Transactions menu.
3. Find the transaction you want to exclude and select it to expand the view.
4. Select the Exclude this transaction checkbox.
5. Select Save.

I will also include a link for your reference on how to exclude a transaction. Exclude or delete transactions in QuickBooks Self-Employed.

Please remember that you are always welcome to reach out to me if you have any questions or concerns about your transactions. I'm here to help. Take care and have a great day.

Hi there.

Hi Andy, thanks for getting back to us here 

We're sorry for the trouble that this has caused you. 

If a bank is disconnected temporarily, we can recover the transactional data but not the receipt data. So that we can take some account information to check this further for you, please begin a chat. Thank you.

So QuickBooks has lost my personal data? This is incredibly serious. I'm not sure an online chat will be sufficient. I'm well aware of how to reject or delete duplicate transactions which occur when a bank connection is temporarily lost. But to actually lose a customers data is outrageous, never have any companies i use to store online information ever had such a thing happen. I'm expecting a complete solution as soon as possible and this includes all receipts recovered.

Regards 

Andrew