is there anyone on this thread that has an issue today (08.03.23) that there reminder transactions are not showing ?

On top of this ongoing issue, as of the 23rd Feb 2023 Quickbooks can no longer download the bank feed. It says the bank is not available or down, which is not the case.

Hi Suzanne

I also experienced an issue on reminders yesterday where a notice was received form QB to say they had not been delivered. However they were delivered to my g mail e mail that I have had to set up to receive copies of the invoices so I assumed customers were receiving theirs and we do get some payments almost straight away so assume that they may be working for at least some customers.

This has randomly occurred before 

I have not bothered reporting as its a waste of time. 

Let me know if you have any further info on this. Thanks C 

thanks for confirming 

I did go on the online chat but the robots are utterly useless and after the last year I thought no point whatsoever.

Really mad at myself that we haven't been able to change from Quickbooks but you know and they know its not a quick job ! 

Exactly... and there is always the fear of other providers having "issues". I've done quite a bit of research and Sage for the invoicing/accounting is the one we will go to as soon as we get the time. 

@Mark_R

thank you for reaching out

The 3 solutions are actually 3 work arounds while Intuit is working on a fix. Actually 2 were workarounds and I believe the other may have been a solution but it was highly technical and required an IT engineer - actually there were some IT engineers commenting on here so not sure if they were able to follow it. Totally beyond the rest of us...I asked for an IT engineer from intuit to call me and go through it with me for my own  QBO software but no one got back to me and even if they had, I wouldn't have the skillset to relay the stepped process to my clients. So I asked for screen shots with instructions, and again no response.

The Investigation is very much still open and everyone on here is awaiting the outcome. The investigation (INV) number is kicking around on this thread and on at least one other thread covering the same topic.

Helpfully, one member of this thread kindly trawled the forum and swept up folks (including me)  posting elsewhere on the forum about the same issue so those who are reporting the issue via the forum hopefully are all on this thread....although I'm sure new ones will be coming in. Basically at the moment we either download and send as a PDF (and then don't get the tracking facility we are paying for and at it takes extra time and data storage and file management) or select 'get link' instead of 'send' and then paste the link into an email and email the link off our own emails to our customers (and thereby weirdly the tracking facility should function within QBO - we should be able to see when they open it), or we take pot luck and send our invoices off the platform , in which case some make it and others don't and you just have to wait and see who doesn't pay you. I haven't complained about my own QBO software as it is pointless - I already have 2 clients registered. I am pretty sure it affects all QBO's customers but its intermittent and if you only send a small number of invoices, its generally not worth the hassle of complaining. Instances where its causing big problems are if sales invoices are all for the same value, in which case mayhem becuase you don't know which ones your customers are paying and can't identify which ones they haven't received. Example 2 of where is a massive problem is if you send ALOT of sales invoices each month. in that case it might be 3 months down the road before you realise somethings not right becuase they are paying you for later invoices but not earlier ones. And by then your cash flow is in a real mess and there is a loss of customer goodwill. ITs a big mess and we'd dearly like you to find out for us how the "investigation" is progressing becuase we've been waiting over a year and could you please change the status of this thread from "SOLVED" to "UNDER INVESTIGATION"?

Today is March 14, 2023 and I am still having this problem. I don't know how to see the unsent emails until I receive an error message with a link:

Tasks - We found email errors for sales transactions. View the errors.

I have tried the troubleshooting suggestions. This is really causing me problems with my business! 

This is not the impression we want you to experience when sending invoices to your customers, gatoraquatics. 

I appreciate you for letting us know all the steps you've taken to resolve the problem.  

Since all the troubleshooting steps didn't work, I recommend reaching out to our QuickBooks Support Team. One of our agents will investigate this further and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

Please ensure to check our available hours when contacting our support so we can address your concern on time. 

You may also want to consider manually downloading your invoices and sending them to your customers. 

Also, you might consider checking out this article here just in case you want to personalize your sales forms in QBO: Customize invoices, estimates, and sales receipts. 
 

You're always welcome if you need further assistance with sending invoices. We're always here to lend a helping hand.

Just joining the conversation as I have seen an uptick of undeliverable invoices this year. You are really boosting my A/R Intuit... Maybe you can start using the same invoicing system to send invoices to your customers? I'm sure a patch would be developed very quickly...

Im also having this problem again!

Some invoices are being received and others ( mainly Hotmail accounts) are not receiving anything.

Highly unprofessional when I can't even get an invoice to my customers.

MCGOWAN Wedding Cakes

Why is your post marked SOLVED when it clearly isn't solved?

Help has arrived, @mcgowanweddingcakes. I'll provide the steps for contacting our support team in QuickBooks Self-Employed.

We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that there's an ongoing investigation with the same issue you mentioned about the undelivered invoices. Please know that our team is rolling out potential remedies for this error encountered. 

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback to connect to us.

I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

No it’s not solved

@ChristineJoieR Is the investigation ongoing or not? I've just seen a post by a colleague of yours replying to @bethwins  saying the INV has been closed!!! I literally exploded. I will take down my comment if it is still ongoing.

Hello Info661, thanks for posting on this thread, so it all depends on what inv you were put on as there has been a few different ones. 

I've experienced this problem again in Quickbooks, has the fix regressed at the last version update is

anyone else getting the same problem ?

It’s not every invoice, which is odd, just certain email accounts ie: Hotmail accounts mainly :thinking_face:

Hello there, Mags.

We're aware that some QuickBooks Online users are currently experiencing errors when emailing invoices. Our engineers are working hard to resolve the issue as soon as possible.

We'll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

Thank you for your patience while we're working on a fix. 

I changed to quickbooks online for the sole purpose of sending customers invoices by email. This system does not work and I am still being charged for a software that does not work. I believe quickbooks are no nearer and never will resolve this major issue but continue to give inferior advise using your own email by downloading invoices which defeats the purpose of buying quickbooks. This is surely illegal offering and charging for a product that does not work. 

Hi Andrew,

I've read the thread and understand the importance of sending invoices to customers on time. I also recognize the challenges you’ve encountered when doing so. I'll share some workarounds you might consider to continue delivering them.

The investigation mentioned in this thread about undeliverable invoices was resolved. If you are having a similar issue, we can look into that. Can you share more information about your issues? Are you still unable to send invoices? Please know that any additional information can help us provide appropriate solutions.

Aside from downloading invoices and sending them manually, you also have the option to email them through HTML and Plain text. To proceed, follow the steps below:

1. Go to the Gear icon and select Account and Settings.
2. Click the Sales tab then scroll down to Online delivery.
3. Under the Additional email options for invoices, choose which one you'd like to try.

If you're  interested in how their appearance differs from each other, I've got these snippets for you:

For more information about personalising invoices, refer to this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I've added this link that will guide you through receiving customer payments: Record invoice payments in QuickBooks Online.

Don’t hold back to drop a comment below if you have any other questions or concerns regarding invoices. I've got your back. Keep safe.

If I use the "HTML" or "Plain Text" options to email my invoices, will that include the link for my customers to pay online?

Hello Gatoraquatics, thanks for posting on this thread,  if you have the appropriate payment set up you can use either and it will have the link for your customers.  

Any updates on this issue? It has been quite some time and I still can not send e-invoices. This causes a lot of extra labor as we have a lot of automated invoicing.

its only been 15 months .................... am sure they are 'working' on it LOL !