Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Level 3

Sent & Viewed Status of Invoices Not Showing Up

The Status of invoices sent via email (Sent , Viewed) is not showing up in Sales/Customer/Invoices tabs.


QBO UK Version.


Kindly fix the issue asap and let me know. 


Sent & Viewed Status of Invoices Not Showing Up

Good day, HAM9.


I'm here to help ensure your invoice status is showing in QuickBooks Online.


To better isolate the issue, as an initial step, you might want to open your account via the private window and check if the status is showing from there.


Use these keyboard shortcuts depending on the browser you're using:


  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

If you're able to see the status via the private window, let's clear the browser's cache. This removes the history or log of sites so you can start with a clean slate.z.PNG


I'll be sharing with you the following articles below. It contains information on how to manage your sales transactions as well as steps on how to create and send customer statements via QuickBooks Online:


View sales transactions

Creating, amending common Sales, Purchase forms and Statements


I'll be right here to help if you need further assistance. Have a good one.

Level 3

Sent & Viewed Status of Invoices Not Showing Up

@Rose-A It looks like a bug. For now the workaround after trial and error I discovered which I shall be monitoring is to choose Online..instead of Plain text under Online Delivery in Settings


Sent & Viewed Status of Invoices Not Showing Up

I want to make sure you'll be guided to the right support, HAM9.


I appreciate the details you've provided and for trying to resolve the issue. The workaround you posted will definitely help other customers who may have the same concern.


To have this investigated, I'd suggest getting in touch with our QuickBooks Online Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.


Additionally, I recommend visiting this link: Account Management. These will provide links about managing your QBO account, income, expenses, inventory, and running reports.


If there's anything else I can help you with, please let me know. I'd be more than willing to lend you a hand.


Sent & Viewed Status of Invoices Not Showing Up

Hello Community Users, We just wanted to pop in and add to this thread. The reason changing the online delivery to plain text works is because the person who receives the email does not need to click on anything to view the full invoice. The viewed section only updates if the customer clicks the review and pay button - this does not include if they open the email in general or if they open the attachment.

Any questions on this please feel free to add them below.

Need to get in touch?

Contact us