Unable to save and close in receive payments etc button does not seem to work- anyone any ideas?

I was experiencing the same button issue with importing and ended up messing up the books, the invoices are uploaded completely mismatched with our books and our client's books. no after a week we are trying to solve the issue, no positive response from QB. So please leave it and don't try to do anything with that command button.

Here is a link to our situation which may be helpful..

https://quickbooks.intuit.com/learn-support/en-uk/transactions/while-uploading-a-csv-to-our-client-c...

Hi nick42

Is it the receive payment on the invoices or the the receive payment option in the New tab or both?

It could be a browser related issue, we would be grateful if you can log out of QuickBooks and clear the cache and coolies on your browser.

Sorry to interrupt...

We are tired of these solutions by QB technical agents. Logout, then try another browser, then try incognito, then they will ask a screenshot, then screen sharing.

We faced an issue with our client search spend a whole afternoon with three of QB agents, at last, it was escalated to the tech team.

Hi Jova

Any issue that is brought to our attention we have to go through some troubleshooting with QuickBooks being a cloud based product as the browser/device used can affect how it performs. We appreciate that your issue has since been escalated and we can see from the link we are in communication with you on another Community post about that.Thank you for contributing to this thread.

Emma

Hi Emma

Thank you for your reply.

I understand what you are saying, but the second, the third and the fourth technical adviser can check the former chats and avoid the time-consuming protocol. 

I am very frustrated, I want to find a solution somewhere. I really argued to your advisers that this is a technical error of QB but they didn't agree. Now our QB and our client's QB are in mess for a week.

Thanks Jova,

We understand your frustrations, We can see all your communications on the Community page and we are looking into the issues, There is a case created and we have an agent looking at it as soon as an update has been provided we will reach out.

^Becky

I'm having the same problem. Ive used QB for over 10 years and never had this issue until today. Something has clearly gone wrong at QB end and given that the same issue is logged on the US and Canada community pages I think this needs to be escalated and fixed as a priority.

Hi @Trevorl,

Our product engineers are currently looking into this issue as a matter of priority. 

I recommend contacting our Technical Support team for assistance. They can add you to the list of our affected users, and you'll receive a notification email whenever there's an update on this investigation. You can use this investigation number for reference: INV-39834.

To contact our Technical Support team:

1. Log in to your QuickBooks Online company.
2. Click the Help menu.
3. Select Contact us.

While waiting for the fix on this issue, I suggest using either the QuickBooks Mac or Windows app, depending on the operating system you use. 

Feel free to drop a comment below, and I'll get back to you. 

We've been having the same problem since before Christmas. Changing browser didn't help, incognito mode neither. All that works for me is "inspect element" then I have to refresh the website and click on receive the payment button. It then goes back to the list of invoices which does not display well with developer tools open. I need to close them refresh the page again and do the above over and over again if we received a few payments over the night for example. It is an absolute pain in the backside! 

It wastes my time and I am unable to delegate this simple task to my team. Please sort it ASAP. As others mentioned it is an issue on QB side as many more people are reporting this but in different countries.

Strangely enough, despite having earlier changed browser to Google Chrome to no effect, I did this again yesterday and it worked. The only thing I did differently was to re-install Google Chrome with a new download....I'm not sure whether that made the difference but maybe its worth trying?

Glad to hear it is resolved if you have any other issues please do not hesitate to reach out to us again on the Community page. 

QBO Continues to underwhelm. Now it is downright a waste of time. Solutions like "Changing browsers" "restart" point to bad programming. Where the hell are the brilliant folks that keep QBD working and quality assurance to ensure QBO works . 

These are very basic screw ups. 

Hi claudio-zulian-f, thanks for joining this thread

As QBO runs on an online web-based platform, from time to time you may come across niggles that can be fixed by basic browser troubleshooting. If you're experiencing slow loading pages, we also have some tips here on how to improve overall performance. :woman_technologist:

Same thing happened to me they could t solve it then I nearly gave up and phoned again two mins sorted but forgot what she did now have the same issue 

Hello Eve2707, thanks for posting on this thread, please can you try some troubleshooting steps to see if this resolves the issue for you. Can you please try clearing your cache and cookies, to all time, close the browser down, reload it, and try again.  Can you please try a different web browser, a different device, different network, try in an incognito/private window. If you still have a problem, please reach back out to us again.