Unapplied Cash Payment Income?

Hello, @Auxo Ops.

Let's discuss the reasons for the issue at hand. I'm here to expand my assistance towards Unapplied Cash Payment Income.

Firstly, it's important to check for any duplicate deposits. If there are none, then another possible cause could be that the product or service item mentioned on the invoice is mapped to a bank account type. When this happens, the amount in question will go into Unapplied Cash Payment Income despite no actual payment being received. This can be a result of the product or service item being mapped to a bank account type instead of an income account type. To avoid this, it is crucial to ensure that the product or service is mapped to an income account type. By doing so, you can prevent this issue from happening in the future.

In addition, you have the option to email or print your sales forms. You can also personalize them and include specific details as needed:

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Email or print multiple sales forms in QuickBooks Online

If you have further questions about your customer's payments, you can comment below, and we'll respond to you as soon as possible.

Thanks for getting back to us, @Auxo Ops. I'll guide you on how to correct the transactions showing in the Unapplied Cash Payments to help you map them correctly in QuickBooks Online (QBO). 

Once you've mapped your products and services to the correct income account, the next step is to update all the transactions related to these items. This way, these will show on the account you choose to track your income. To do so, you can follow these outlined steps:

1. Go to the Gear icon, then select Product and Services.
2. Select the product and click Edit.
3. Since you already selected a new income account, choose another account to show the option to update all your transactions in the Product/Service information window.
4.  Put a checkmark to Also update this account in historical transactions checkbox.
5. Once done, click Save and close.
    

After editing your products and services, you may run a Profit and Loss report and check if the Unapplied Cash Payments account is still in the report.

Moreover, you can visit these articles to help you manage your financial reports through QuickBooks features:

• Run reports in QuickBooks Online.
• Customise reports in QuickBooks Online.

This forum is always open if you have other account mapping concerns or any QuickBooks-related queries. We'll get back to you to assist you further. Have a great day ahead!