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liz83
Level 1
posted
‎April 12, 2021 10:12 AM
last updated ‎April 12, 2021 2:12 AM

Why is quickbooks making an automatic entry to reinstate the creditor balance I try to write off?

 
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John C
QuickBooks Team
QuickBooks Team
‎April 12, 2021 10:19 AM

Why is quickbooks making an automatic entry to reinstate the creditor balance I try to write off?

Hi liz83 So you have any of the automation options, automatically apply credits, active within the advanced settings?

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liz83
Level 1
‎April 12, 2021 11:00 AM

Why is quickbooks making an automatic entry to reinstate the creditor balance I try to write off?

Hi John C.  No, nothing automated is turned on.

@John C wrote:

Hi liz83 So you have any of the automation options, automatically apply credits, active within the advanced settings?

 

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎April 12, 2021 03:09 PM

Why is quickbooks making an automatic entry to reinstate the creditor balance I try to write off?

can you try clearing your cache and cookies and trying again and seeing if the same thing happens or not for you. This link here will help you with it. 

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