Why is quickbooks sending the same invoice email multiple times to the same person

Hi usersuzanneflux, thanks for joining us here on the Community - is this issue only impacting one customer, and are the invoices sent on the same day or over specific intervals?

It is happening on two customers only, I've spoken to the help desk today and they are not sure why it's happening. 

We think the issue is on the email cc and bcc not the customer email, I sometimes get one email but on the customers with issues 2 or 3. 

We've checked some settings so will see what happens next time. I will probably start each invoice from new rather than copy the last ones. I did try that earlier with no luck but will give it another go next time. 

Thanks for getting back to me usersuzanneflux, that does sound unusual! Hopefully changing those settings will fix this, however, please get back to us below if you're continuing to experience the issue. We've also got a guide here that should help with creating invoices in QuickBooks Online. :woman_technologist:

Hi, I'm having a similar issue. I opt to receive a cc of my invoices and today it sent them to me 4-5 times each invoice. This has never happened before.

Hi there, @millerlandscapingandlawncare.

Let's perform some troubleshooting steps so the invoices will not be sent multiple times.

There are times that the browser you're using had a data issue, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once logged in, go back to the My Team window again to double-check. If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different one.

Just in case you want to view all your sales transactions in QBO, you can check out this article for more guidance: View sales transactions in QuickBooks Online.

Come back to this post if you have other concerns or follow-up questions on managing invoices. I'll be around to provide further assistance.

I am having the same issue, with quotations. Every quotation i send out to my clients , they are getting duplicates, I am also getting duplicates of every quotation sent out. 

I check the CC and BCC each time to make sure that it is clear and yet duplicate quotes are being sent to client.   Is there a fix for this or how do i rectify this please. 

Hi Treasures Of The World, thanks for joining this thread 

We appreciate that this must be causing an inconvenience for you and your customers, and we'd like to make sure that we can get to the bottom of this. 

Currently, we don't have any similar reported issues with our support team. Do you usually send the estimate/quote from the web version of QuickBooks, or the app?

If sending from the web, please clear the cache and Intuit-specific cookies on your usual web browse to see if this fixes for future transactions. If using the app, please uninstall and reinstall the app to the latest version available in your app store.

Our invoices are set up to be sent manually and QBO sent them twice late at night 10:19 PM. Why?  No one was logged in at that time and this is what the activity shows

Let me help you resolve the repeated sending of invoices to your customers, Bonnie.

First off, I'd like to know if you've already tried the troubleshooting steps my colleague suggested above. If not, I suggest doing so.

However, if you already attempted and the problem persist, I recommend reaching out to our customer support team. They have access to advanced diagnostic tools that allow them to thoroughly examine your account and conduct a more in-depth investigation of the problem you're experiencing.

Here's how to reach them:

1. Sign in to your QuickBooks Online (QBO) company.
2. Click the Help button.
3. Hit the Search tab and enter your payroll inquiry
4. Select Contact Us.
5. Choose a way to connect with an expert.

I'd also recommend checking out their support hours to ensure you receive timely assistance.

Additionally, I've added this article as your reference in recording your invoice payments in QBO: Record invoice payments in QuickBooks.

Feel free to tag me on this thread if you have questions about sending invoices and other QuickBooks concerns. I'm always here to help.