Hello there, Grey_Heron.
Thank you for sharing the steps you’ve taken to address the scanning issue, including clearing cache/data and reinstalling the app. Your proactive efforts are greatly appreciated, and I understand the importance of the scanning function to your workflow.
To resolve this issue and find the cause of the error, I recommend reaching out to our Live Support team. They have the tools and expertise to look into mobile app concerns and provide a solution for the receipt scanning problem.
Here’s how you can reach out for support:
- Go to the (?) Help icon in the top-right corner of your QBO dashboard.
- Click Search, then enter a keyword related to your concern.
- Select Contact Us.
- Briefly describe your concern, then press Continue.
Visit this article for the available support hours: Get help with QuickBooks products and services.
In the meantime, you can keep things moving by manually uploading your receipts through a web browser on your computer or another device.
If you need any assistance or have further questions, feel free to reply to this thread.
