We will check why it's not eligible for refund, Mevans102.
Let's pull up the VAT liability report. This will help us identify what the amount is made of.
Here's how:
- Click Reports.
- In the Find report by name field, enter VAT liability report.
- Click the standard purchase 20% amount, then open the bill/expense.
- Uncheck the VAT reclaimable box.
Feel free to keep us updated after trying these steps.