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Super Explorer ***

Help filing VAT first time via Qbook-fails

I cannot file our VAT successfully via Qbooks. First I had to correct the VAT number and now got the following mesage:

'The submission of this document has failed due to departmental specific business logic in the Body tag'

What do I have to do now?

Solved
Best answer 07-23-2019

Accepted Solutions
Super Explorer ***

Re: Help filing VAT first time via Qbook-fails

Thank you for your help- I was trying to submit through Reports (like I have always done but selecting 'file online' rather than 'file manually' because I had tried to submit through  'File VAT MTD' but the box showing the next stage did not appear to offer anything other than VAT Obligation and which return to select. Also a Cancel button.

Anyway, I have just tried stretching that box and discovered a 'Proceed' button on the very, very far left which then took me to the Declaration and Filing!

Hope this helps others.

View solution in original post

9 REPLIES 9
QuickBooks Team

Re: Help filing VAT first time via Qbook-fails

Hello payroll17,

 

Welcome to the Community - thank you for your question!

 

Could you please post a screenshot of the error you are getting, cutting out any confidential information if necessary?

 

Thanks,

 

Talia

Super Explorer ***

Re: Help filing VAT first time via Qbook-fails

is this what you needed?

QuickBooks Team

Re: Help filing VAT first time via Qbook-fails

 

Thanks for providing those screenshots payroll17. Are you trying to make the submission through Making Tax Digital?

 

What is the period you are trying to submit and does this match the expected date range on HMRC?

 

Thanks!

Super Explorer ***

Re: Help filing VAT first time via Qbook-fails

Yes I am trying to make the submission through MTD for the first time.

I am trying to submit April through June and this matches the expected date range from HMRC (I've been filing online directly into HMRC successfully for 10 years!

I forgot to mention that Qbooks is insisting we have to be on accrual basis because we file EC sales returns-hence the other screen shot.  My accountant has assured me that this is not so and that we are well within the cash accounting threshold. There is no way we can afford to go to an accrual basis but could this be what is causing the problem?

QuickBooks Team

Re: Help filing VAT first time via Qbook-fails

Thanks for the information, I have reviewed the screenshot which you have provided. Good news this is just a warning, this doesn't mean you cannot make this submission only to make sure you re filing compliantly with reference to EC transactions. For further clarification on these transactions we would suggest speaking with your accountant or HMRC.

 

Please let us know if we can help any further.

Super Explorer ***

Re: Help filing VAT first time via Qbook-fails

Thank you for that reassurance.

So, does that mean I can stillchoose to file without complying with the legislation about the EC sales being on accrual basis?

 

Super Explorer ***

Re: Help filing VAT first time via Qbook-fails

I have just tried to file again and failed with following message:

 

"The submission of this document has failed due to departmental specific logic in the Body tag"

 

Please can someone explain what this means?

QuickBooks Team

Re: Help filing VAT first time via Qbook-fails

the body tag error you are receiving is normally due to HMRC not expecting filing type being submitted. Can I please confirm the step by step process which you are using to submit to HMRC.

 

Thank you

Super Explorer ***

Re: Help filing VAT first time via Qbook-fails

Thank you for your help- I was trying to submit through Reports (like I have always done but selecting 'file online' rather than 'file manually' because I had tried to submit through  'File VAT MTD' but the box showing the next stage did not appear to offer anything other than VAT Obligation and which return to select. Also a Cancel button.

Anyway, I have just tried stretching that box and discovered a 'Proceed' button on the very, very far left which then took me to the Declaration and Filing!

Hope this helps others.

View solution in original post