Help filing VAT first time via Qbook-fails

Hello payroll17,

Welcome to the Community - thank you for your question!

Could you please post a screenshot of the error you are getting, cutting out any confidential information if necessary?

Thanks,

Talia

is this what you needed?

Thanks for providing those screenshots payroll17. Are you trying to make the submission through Making Tax Digital?

What is the period you are trying to submit and does this match the expected date range on HMRC?

Thanks!

Yes I am trying to make the submission through MTD for the first time.

I am trying to submit April through June and this matches the expected date range from HMRC (I've been filing online directly into HMRC successfully for 10 years!

I forgot to mention that Qbooks is insisting we have to be on accrual basis because we file EC sales returns-hence the other screen shot.  My accountant has assured me that this is not so and that we are well within the cash accounting threshold. There is no way we can afford to go to an accrual basis but could this be what is causing the problem?

Thanks for the information, I have reviewed the screenshot which you have provided. Good news this is just a warning, this doesn't mean you cannot make this submission only to make sure you re filing compliantly with reference to EC transactions. For further clarification on these transactions we would suggest speaking with your accountant or HMRC.

Please let us know if we can help any further.

Thank you for that reassurance.

So, does that mean I can stillchoose to file without complying with the legislation about the EC sales being on accrual basis?

I have just tried to file again and failed with following message:

"The submission of this document has failed due to departmental specific logic in the Body tag"

Please can someone explain what this means?

the body tag error you are receiving is normally due to HMRC not expecting filing type being submitted. Can I please confirm the step by step process which you are using to submit to HMRC.

Thank you