Help regarding the transaction list. when I go to match transactions is says VAT on payees that aren't registered and sometimes doesn't show VAT when they are?

sbailiff · ‎November 01, 2021

I have double checked that there has been no VAT added to non VAT registered sub contractors and everything is as it should be.

Giovann_G · ‎November 01, 2021

Thanks for providing additional details, sbailiff.

We're aware that some users experience this behavior when transactions are added through bank feeds. Our team of engineers already working to identify the cause and fix this issue. In the meantime, you can manually create the transaction in QuickBooks Online. Then, match it on with your bank feeds transactions.

Also, I'd recommend contacting our QuickBooks Online Support. They'll be able to pull up your account and add you to the list of affected users. This way, you can receive an email notification about the status and update of the ongoing investigation.

Here's how:

Go to the Help(?).
In the QB Assistant window, enter a brief description of your concern.
Click Contact Us.
Choose a way to connect either Start a chat or Call us.

I'm adding this article for more details and guide: Categorise and match online bank transactions in QuickBooks Online.

Also, you can check out this resource that helps you compare your QBO record and bank statement: Reconcile an account in QuickBooks Online.

If you have follow-up questions concerning bank feeds, please keep me posted. I am more than happy to further help you.

View solution in original post

GeorgiaC · ‎November 01, 2021

Hi sbailiff, thanks for joining us here on the Community - do the transactions that you're matching to have CIS or VAT codes applied?

sbailiff · ‎November 01, 2021

I have suppliers that are showing NO VAT or just blank on the transaction list

CIS contractors that show VAT 20% or it’s blank

Giovann_G · ‎November 01, 2021

Thanks for providing additional details, sbailiff.

We're aware that some users experience this behavior when transactions are added through bank feeds. Our team of engineers already working to identify the cause and fix this issue. In the meantime, you can manually create the transaction in QuickBooks Online. Then, match it on with your bank feeds transactions.

Also, I'd recommend contacting our QuickBooks Online Support. They'll be able to pull up your account and add you to the list of affected users. This way, you can receive an email notification about the status and update of the ongoing investigation.

Here's how:

Go to the Help(?).
In the QB Assistant window, enter a brief description of your concern.
Click Contact Us.
Choose a way to connect either Start a chat or Call us.

I'm adding this article for more details and guide: Categorise and match online bank transactions in QuickBooks Online.

Also, you can check out this resource that helps you compare your QBO record and bank statement: Reconcile an account in QuickBooks Online.

If you have follow-up questions concerning bank feeds, please keep me posted. I am more than happy to further help you.

sbailiff · ‎November 02, 2021

Hi

thanks for your message... I did what you suggested but I was just told to ignore it. Below is part of the response I received.

I see. Thank you for waiting, Sam. I have confirmed and replicated this that this just normal in the For review page in banking of QuickBooks. You just need to disregard it, because that will calculate will depend on the transaction that you are matching.

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Help regarding the transaction list. when I go to match transactions is says VAT on payees that aren't registered and sometimes doesn't show VAT when they are?