cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
info372
Level 1

How do I retrieve my VAT return? It has disappeared when trying to submit it.

 
3 REPLIES 3
Kristine Mae
QuickBooks Team

How do I retrieve my VAT return? It has disappeared when trying to submit it.

You can see all submitted and not submitted returns on the VAT page, info. You can retrieve them by going there.

 

Here's how:

  1. Click Taxes.
  2. Go to the VAT tab. 

If it's already submitted, it's under Paid returns. It's under Open returns if you're still unable to send it.

 

Although, if you're unable to see them on the VAT page, this could be a web cache issue. To start with isolating it, open QuickBooks Online using an incognito window. From there, check your VAT return. If you're able to see them, go back to your main browser, then clear the cache. We advise our users to clear them out every now and then. This is to prevent our program to behave differently.

 

On the other hand, using a different browser fixes issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

You can keep us updated after trying these steps. We'll check your post from time to time.

hoare-david0-gma
Level 1

How do I retrieve my VAT return? It has disappeared when trying to submit it.

Hi, I have tried the incognito window but no difference, I can see 1 open return and 1 paid return, there should be 2 open returns plus 1 thats not yet due.

FritzF
Moderator

How do I retrieve my VAT return? It has disappeared when trying to submit it.

Thanks for joining this conversation, @hoare-david0-gma.

 

Since you're still unable to see the VAT returns after following the steps shared by my colleague above, I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment. They're also able to perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add these articles for future reference:

 

 

Please let me know how it goes or if you have any other issues. I want to make sure everything is taken care of for you. I'm always here to help. Take care and have a great day!