This is a reported issue, Nixx1966.
Some users are unable to turn on the MTD feature. While our engineers are working for a permanent fix, I suggest getting in touch with our customer care support so you'll be added to the list of affected users. You'll receive an email notification once a fix is rolled out. Here's how:
- Click Help in QuickBooks Online.
- Choose Contact us.
- Enter a brief description of your issue, then click Let's talk.
- Choose either Chat or Get a callback.
The chat line is open from Mondays to Fridays at 8:00 am to 8:00 pm BST. Then, the phone line is open from Mondays to Fridays at 8:00 am to 6:00 pm BST.
If it's all fixed, you can check this article on how to enable MTD: Authorise QuickBooks to interact with HMRC - MTD for small businesses.
Feel free to drop by anytime if you have other questions. We'll be glad to lend a hand.