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userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

 
Solved
Best answer December 04, 2020

Accepted Solutions
ReyJohn_D
Moderator

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

You can count on me, @userorbitonixcompany.

 

First, the "We can't connect to HMRC right now" error occurs when:

 

  • The credentials used to connect QuickBooks to HMRC aren't authorised to do a VAT filing.
  • There are no open obligations with HMRC. 
  • The date of the current VAT return period in QuickBooks has not ended yet or doesn't match with HMRC.
  • Incorrect VAT registration number.

I've got the steps needed to fix the issue you're getting. To start, let's ensure to use the correct login credentials when submitting your VAT return.

 

Also, please make sure that the QuickBooks filing period or date matches with that in HMRC. Then, we'll also need to check if the VAT registration number is correct.

 

To do that:

 

  1. Go to the Taxes, and then choose the VAT tab.
  2. Click the Edit VAT drop-down menu, and then select Edit settings.
  3. On the Edit HM Revenue & Customs (VAT) settings page, make sure you have the correct VAT registration number. The field should only have a number format without letters or spaces. 
  4. Click Save.
    d654.PNG

If the issue persists, let's disconnect and then reconnect the MTD to refresh the connection.

 

To disconnect your MTD:

 

  1. Click the Gear icon, and then choose Account and Settings.
  2. Select the Advanced tab.
  3. Go to the MTD section, and then choose Learn how to disconnect.
  4. Follow the on-screen prompts to complete the process.

Once done, reconnect your MTD. Then, submit your VAT returns again as you normally would.

 

If everything's fine, you can run some VAT-related reports to keep track of all your returns. To achieve this, go to the Taxes menu, and then select the desired report from the View reports drop-down.

 

I've got your back if you have some follow-up questions about managing your VAT in QuickBooks. Have a good one.

View solution in original post

12 REPLIES 12
John C
QuickBooks Team

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Hi userorbitonixcompany Is this the first time that you are attempting to submit your VAT via MTD?

userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Yes, it's a first time. I'm going to submit first company's VAT return and tried to connect QB with HMRC. And everything seems to be ok, I received email from HMRC. But nothing change and a status is 

"We can’t connect to HMRC right now". Could you please help?

John C
QuickBooks Team

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Hi userorbitonixcompany What's the date range of the return that you are wanting to submit?

userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Period indicated  in HMRC cabinet is August-September 2020. But I indicated in QB quarterly option. Maybe problem in VAT periods?

John C
QuickBooks Team

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Hi userorbitonixcompany can you go to the vat settings and change the month to August and see if that aligns the dates.

userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Start calculating my VAT from - August I submit VAT returns - Quarterly
This is my settings. And open returns now 01.08.20-31.10.20 Maybe the problem is that my QB period does not coincide with the HMRC period?
John C
QuickBooks Team

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Hi userorbitonixcompany Are there already periods that have been marked as filed but not submitted within QuickBooks?

userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

No, it is the first period for filling.  There are no already periods that have been marked as filed. The first period is August-September 2020(deadline was November,7) 

ReyJohn_D
Moderator

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

You can count on me, @userorbitonixcompany.

 

First, the "We can't connect to HMRC right now" error occurs when:

 

  • The credentials used to connect QuickBooks to HMRC aren't authorised to do a VAT filing.
  • There are no open obligations with HMRC. 
  • The date of the current VAT return period in QuickBooks has not ended yet or doesn't match with HMRC.
  • Incorrect VAT registration number.

I've got the steps needed to fix the issue you're getting. To start, let's ensure to use the correct login credentials when submitting your VAT return.

 

Also, please make sure that the QuickBooks filing period or date matches with that in HMRC. Then, we'll also need to check if the VAT registration number is correct.

 

To do that:

 

  1. Go to the Taxes, and then choose the VAT tab.
  2. Click the Edit VAT drop-down menu, and then select Edit settings.
  3. On the Edit HM Revenue & Customs (VAT) settings page, make sure you have the correct VAT registration number. The field should only have a number format without letters or spaces. 
  4. Click Save.
    d654.PNG

If the issue persists, let's disconnect and then reconnect the MTD to refresh the connection.

 

To disconnect your MTD:

 

  1. Click the Gear icon, and then choose Account and Settings.
  2. Select the Advanced tab.
  3. Go to the MTD section, and then choose Learn how to disconnect.
  4. Follow the on-screen prompts to complete the process.

Once done, reconnect your MTD. Then, submit your VAT returns again as you normally would.

 

If everything's fine, you can run some VAT-related reports to keep track of all your returns. To achieve this, go to the Taxes menu, and then select the desired report from the View reports drop-down.

 

I've got your back if you have some follow-up questions about managing your VAT in QuickBooks. Have a good one.

userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Thank you very much for your reply. But I think the problem is that the period in QB doesn't match with HMRC period. The period at HMRC is 1 August-30 September 2020. But I am not able to choose such a period in QB. Is there anything I can do to make the periods coincide?

userorbitonixcompany
Level 1

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Now seems that everithing is ok. Many thanks for your help.

EmmaM
QuickBooks Team

I did actions for submitting VAT return from Quickbooks. I received email from HMRC about connecting with my software. But status in QB still "can't connect with HMRC".

Hello Userorbitonixcompany, Thanks for letting us know, that is great news:smiling_face_with_smiling_eyes: Any other questions at all we're happy to help.

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