Just joined but transactions will not categorise with FRS

I'll work with you to resolve the VAT error you've encountered so you can start categorising your transactions in QuickBooks Online (QBO), @Screen Doctor. 

This Flat Rate Scheme (FRS) or VAT code error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Taxes menu's VAT tab and make sure FRS is set up accordingly. Then, go ahead and categorise your transactions by selecting the appropriate FRS rate. 

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

Also, to learn more about FRS and how it works in QBO, I'd encourage you to check out these articles: 

• VAT Flat Rate Scheme
• QuickBooks Online Flat Rate Scheme explained

Please keep me posted on how it goes. In case you have other FRS or VAT concerns and questions about managing transactions in QBO, let me know in the comments below. I'm always around to help. Take care always, @Screen Doctor.

That still hasn't worked in incognito :(

Hi Screen Doctor If you have entered the FRS rate in the VAT settings then you don't create an FRS VAT code. If you then create an invoice you'd use the 20% VAT code and QuickBooks will then apply the FRS rate that you've entered in the settings and this will be reflected in the taxes section.https://quickbooks.intuit.com/learn-support/en-uk/value-added-tax/uk-flat-rate-scheme-how-does-it-wo...

I'm categorising my payments. I am marking what rate VAT to tag the transaction, I tried putting 20% but it still shows as 20% and not the FRS. When I do the FRS rate that's when I get the error

Hi! Thanks for getting back to us, @Screen Doctor.

I appreciate you performing the steps given by my colleagues above. Allow me to chime in and help ensure you'll get rid of this error in QuickBooks Online (QBO).

I tried to check if there's an ongoing issue regarding the error message you're getting, but there's none. Since the issue persists even after following the steps shared by my colleagues in this thread, I suggest contacting our Support team.

They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary. Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. In QB Assistant, enter the topic you need help with. Or you can enter VAT code.
3. Select Contact Us and choose a way to connect with us.

To get more details about the Flat Rate Scheme (FRS) in QBO, consider checking out this article: QuickBooks Online Flat Rate Scheme explained.

You may also visit our website to get some tips and other resources for future references: Self-help articles.

Please don't hesitate to post again or leave a comment if you need further help with VAT codes or something else in QuickBooks. I'll be happy to answer them.

I have exactly the same problem, my initial VAT FRS submission for the Q22 was ok in line with MTD, and now this, its a ridiculous waste of time and no one seems to have a clue how to fix it. I read one entry that had the heading "solved", but its not.

CAN ANYONE OUT THERE SOLVE THE FRS VAT 

"Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

PROBLEM, WITH A SENSIBLE SOLUTION?

I'll make sure that you'll be able to categorize your transactions, nuthinbettertodo.

You can perform some basic troubleshooting steps to get rid of that error. It could be that the stored cache and cookies in the browser are the root cause of this problem. To rule this out,  you access your QBO account in a private window to further isolate the issue. Here are the shortcut keys:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

Once logged in, open your transactions and select the appropriate FRS rate. If it's now working well, you'll have to return to your main browser and clear the cache to get rid of the junk files. You can also use other supported browsers to further isolate the issue.

However, if the same thing happens, I'd recommend reaching out to our Technical Support Team. This way, we can look into your account and set up and investigate this error. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Choose a way to connect.

To learn more about Flat Rate Scheme works in the program, you can visit our FAQ page.

Keep me updated by dropping a comment below. I'll be glad to assist you further in handling your transactions in QuickBooks Online.

the method you suggest still not working it was copied from an earlier post so I had already read it. can quickbooks get this sorted out or should we tell HMRC that their software is not fit for purpose and prevented us from making our VAT returns on time?

Had allowed 15 minutes to do this as that is how long it should take. about 2 hours and counting so far, who do I send the bill to?