QBO generated a VAT return but the amount payable doesn't match the VAT Detail Report. Does anyone know how to resolve? QBO don't seem to be able to help

Hi accounts333 Are there any expeditions showing when you view the return? If there are then the VAT detail report doesn't include the exceptions. 

No, our accountant has confirmed not. So QB states that we have to pay HMRC over £15000 but the detail reports shows only £3000. 

Hi accounts333, 

Can you check the exception report for this period (Taxes > Select the drop-down beside the open return > View exception details) and verify if any data shows there? 

Exceptions are the only reason for a difference between these two reports - if no data shows here please try signing into QuickBooks through an incognito/private browsing window and re-run the reports to check if the difference is still showing there. 

Thanks :):thumbs_up:

Yes, it shows £1722 VAT claimed on purchases in the exceptions, so makes the difference even bigger

And I've just tried the incognito login and report shows the same. I believe this is an error by QBO and would really like some help to resolve it, as we've paid £12000+ too much VAT. Thanks