The 'No VAT' rate

Hello Bryher21, It should show in the list if it is an active code, can we ask you to try making it inactive in the settings and then reactivating it?It is also possible it could be cache related causing a visual error , that is something we'd need to ask you to clear the cache and cookies(selecting all time in the date range. If you still find that code does not populate please reply back to the Community and we'll escalate this further:smiling_face_with_smiling_eyes:

Hi. How do I make it inactive in the settings? It doesn't come up in the tax rate list in the VAT pages. I've cleared the cache on my chrome browser and tried the same on Firefox and Edge. 

I'd be glad to show you the steps on how you check your inactive VAT rates and see if the NO VAT is in the list, Bryher21.

You may have multiple VAT agencies on your VAT page, this may be the reason why you can't find the NO VAT code. To get this sorted out, you'll need to check each agency's tax rates to locate the said rate.

Once done, you can follow the step-by-step process below to see the inactive VAT rates.

1. From the VAT page, click the Edit VAT drop-down and choose Edit rates.
   
2. Click the Gear icon and select Include inactive.
   
3. All inactive rates will show. Locate the NO VAT and turn it On.
   

To help you manage your VAT rates, you can refer to this article: Set up and edit VAT settings, VAT codes, and VAT rates. It provides you steps on how you can customise and group the rates as well as calculating them per invoice level.

Let me know the result of this troubleshooting in the comment below. I need to make sure your VAT returns are accurate and back to running your normal business processing. All the best!

Thanks for responding. Ive only got one VAT scheme on my page (no drop down a indicated in your picture). We only have one VAT scheme in the UK that’s applicable to our business. I’ve already checked the inactive box and “No VAT “ doesn’t come up as inactive. 

Hello, Bryher21. 

Since we already tried the basic troubleshooting steps provided above by my colleagues and still vat doesn't come up as inactive. I recommend reaching our customer support team. They'll be able to initiate a screen-sharing session to take a closer look to rectify this issue.  

To contact our support, here's how: 

1. Go to the Help icon.
2. Choose Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Choose a way to connect with us.  

For more information on the availability of our support, feel free to check out this article: Support hours and types.  

If you want to learn more about how VAT works in the system and the filing as well, I recommend visiting the article I found helpful: VAT: Getting Started.

Please know that you're always welcome to swing by anytime if you need help with anything else. The Community is here for you. Have a good day.

I have this same problem. Did you ever find a solution?