The customers that we export to are exempt from VAT but they are not appearing on the vat report as exempt. How do I fix this
Solved! Go to Solution.
Hello Dale641, if you go to list>item list, you'll be able to find the VAT item in there, within the VAT item, that is where you can assign It to a particular box on the VAT return. If you are still stuck you can reach out to the desktop support line on the phone and set up a screenshare with them the number to ring is 0808 168 9535 or you can reach the support time on chat and do a screenshare with them there too.
Hi Dale641 What VAT code are you using?
Hello Dale641, If you're using the exempt code it should show in the net sale/net purchase(box6/7)Could you post a screenshot of the code in the taxes>edit vat>edit rates section so we can confirm you're using the right one? Thank you.
Hi Emma
I am struggling to attach the screen shot.
The VAT code is C
Description Capital
Taxable
Vat item for purchases - Capital goods purchases
Vat item for sales - Capital goods sales
I trust that is sufficient?
Hello Dale641, if you go to list>item list, you'll be able to find the VAT item in there, within the VAT item, that is where you can assign It to a particular box on the VAT return. If you are still stuck you can reach out to the desktop support line on the phone and set up a screenshare with them the number to ring is 0808 168 9535 or you can reach the support time on chat and do a screenshare with them there too.
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