Unable to add a logo to my forms, I have followed all help topics, I can add the logo and see it in my gallery, but when I select the save button nothing happens.

I have followed a lot of these now on unable to upload I have ensured my logo meets all your uploading requirements and tried to upload in a private browser. It will upload to preview in my list of logos available but when I click Save to add it to quickbooks nothing happens

Thanks for joining the thread and validating the result, WrgDevelopments,

I'm here to provide information to make sure that you'd able to add logo into your QuickBooks Online account.

Before adding a logo, make sure that the following logo requirements were met:

• The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
• File size is smaller than 10 MB.
• Have a bit depth (or colour depth) of 24-bits or less.
• Uses the standard RGB colour space (RGB).
• The shape of the logo is square. Rectangles don't work.

Once verified, I recommend accessing your account in a Private browsing window first to verify if this is caused by the system or your browser.

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once able to open a private browser, try to add logo again. If it works, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.

For additional information in adding a logo, here's a great resource that you can check: How to add, customise, and troubleshoot logo on sales forms.

Please let me know how it goes. I'm always here to help. Take care.

Good morning,

As stated I have already checked all of the specification requirements of the logo. 

And I have tried to upload in a private browser 

None of these are working. Thank you to the link for troubleshooting but in terms of not being to upload at all the only advise given is the same as you have just gave.

Really not sure what the next step from here would be.

Hello there, WrgDevelopments,

Thank you for trying all the steps provided by my colleague. I recommend contacting our QuickBooks Online support to check your account. We can help you add the invoice logo real-time.

Here's how:

1. Click Help at the top right.
2. Click Contact Us.
3. Enter a brief description and click Continue.

I appreciate your patience on this. Please let me know if I can provide any other additional support.