Yes, you're right, @Katie W, that you can manually record the bank payment.

This way, the payment transaction will show up in your reconciliation and exclude the entries from the bank feeds since you're unable to match it with the invoice.

Here's how to receive the bank payment:

1. Click + New on the upper right and then select Receive payment.
2. Select the customer's name, and the specific transaction will appear.
3. Check the box beside the Invoice.
4. Select a Payment method and the account to deposit the amount.
5. Hit Save and close.
   

Then you can continue to exclude the bank feed entry that you're unable to match with the invoice transaction.

When you're ready to secure the transactions for the month, you can check this guide to learn more: Reconcile an account in QuickBooks Online.

Feel free to tag us if you need more assistance with your banking transactions. We're always here to help you. Enjoy your day ahead!