Hi

I am new to online QBs (transferred over from Desktop)

My issue is that a customer has overpaid us. So when I go through banking transactions to match the payment the specific invoices I have a remaining balance.  I want to leave the amount on our customers statement as the overpayment is pennies.

When I go through resolution at the bottom of the screen, I select the customer account and then Accounts Receivable when I then press save I get an error telling me that I need to specify a VAT rate.  I have tried selecting my Out of scope VAT rate (as this does not get reported on the VAT return and is how I have managed to post other non-VAT amounts such as wages) but I then get an error saying that I can not specify a VAT rate for Accounts Recievable!

Any ideas as to what I need to do, TIA