Hello, @Muntazir.
Currently, importing a supplier credit is unavailable in QuickBooks Online (QBO). And we know how this would be helpful on your end.
In the meantime, we agree with what @4Gal recommended. Import your supplier credit by utilizing a third-party application. You can look for this in your QBO account. Here's how:
- On the lower left navigation, click the Apps tab.
- Select Find Apps.
- Enter a keyword of the app you're looking for in the search field.
You can also visit our supported apps website: Apps help QuickBooks run better.
On the other hand, I encourage you to submit feedback to our Product Development Team about the importance of importing supplier credit in QBO. They might add this to our future product updates.
Concerning your second question about the Customer Credit Note isn't visible in the Import Data section. We can perform some troubleshooting steps to determine if this is a browser-related issue.
Let's start by accessing your QBO account in incognito or private mode to avoid storing cache files that may cause odd behaviors when running web-based programs. You can utilize these shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, look for the Customer Credit Note in the Import data section.
If this works, clear the cache of your regular browser to remove accumulated data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
Additionally, I'll share this article to help you learn when to give a delayed credit to your customer: Create and apply credit notes or delayed credits in QuickBooks Online.
Please don't hesitate to return here if you have additional questions about managing your customer and supplier credits. I'll be willing to lend a hand.
