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Need help with the 25/26 payroll year-end?Ask Us Anything

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RheaMaeH
QuickBooks Team

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Hello there, Lisa. I appreciate you sharing those details and for taking the time to troubleshoot this. You’re right about the storage settings on an iPhone, that menu works differently than on Android, which is why you wouldn’t see the same option there. The best next step is to connect with our live support team so they can take a closer look and open a ticket to investigate why tracking stopped on April 6. They’ll be able to review this more thoroughly and help get mileage tracking working again.

 

In the meantime, I recommend manually logging any trips to avoid losing data while we work on getting the auto-tracker functional again.

 

You can revisit this thread if you have follow-up questions.

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